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Wow.... a lot of people got up on the wrong side of the bed this morning.
OP - Can M&S not get the items from another store for you?There's a storm coming, Mr Johnson. You and your friends better batten down the hatches, because when it hits, you're all gonna wonder how you ever thought you could live so large and leave so little for the rest of us.0 -
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Your in debt clearly like me, I got a bargain and wanted my bargain and I dont see anything wrong with that. I wanna be debt free hence only been able to afford sale products.
My sig, doesn't show my true finanacial picture, but that's not the point, the point is you are expecting far too much, pure and simple.0 -
Don't listen to this. As I advised before, escalate and complain to Stuart Rose, Chief Executive M&S via sending him an email to [EMAIL="stuart.rose@marks-and-spencer.com"]stuart.rose@marks-and-spencer.com[/EMAIL].
See what happens. At the worst, M&S may say no.
Hope you have done this and good luck.:)
Yeah that's a great idea, I mean why bother going to customer services, instead of having your email passed onto them by the CEO's secretary, well one of them.
If anyone believes that the CEO really is going to personally reply in such a trivial matter, then they clearly are deluded.0 -
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As several others have mentioned this is not a case of M&S deciding you can't have your items- they no longer have the items to give you. They messed up but they are trying to make amends. I would either accept it or if you feel they are still not trying hard enough, vote with your feet and don't use them again. I don't think writing a letter to Head Office will make any difference as M&S have already offered more than they needed to- which was only a refund and a apology.0
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