How can I make a TalkTalk complaint? - I work there

dex91

Hi all,

I'll keep this brief, I'm wanting to write a letter/email to TT senior management or even the CEO so I can complain about how one of their departments are run and how it impacts my particular department and a suggestion to this problem.

Does anyone know of an address I can write to about this? I'm guessing that if i send it to the complaints department they'll take one look and bin it.

Any help would be greatly appreciated or if I'm wasting my time, please just tell me.

Regards,

Dex

Inactive

Mr. Charles Dunstone CEO
C/O
TalkTalk Correspondence Dept.
PO Box 360,
Southampton
SO30 2LY

a27

Shirley, someone who works there should not need to come on a public forum to get this info.

Margaret_Skinner

Doesn't this just say it all about how that dreadful organisation is run??

Inactive

Margaret_Clark wrote: »

Doesn't this just say it all about how that dreadful organisation is run??

Agreed...;)

People confuse " cheap " with " good value for money ", there is a huge difference.

Skullcreature

I think that if the Talk Talk CEO went in to view there working practice within the organisation, might see what is happening behind scenes, like that tv program, undercover boss, that is showing on channel 4 now on.

Inactive

Skullcreature wrote: »

I think that if the Talk Talk CEO went in to view there working practice within the organisation, might see what is happening behind scenes, like that tv program, undercover boss, that is showing on channel 4 now on.

I think that the CEO of Talk Talk is well aware of how his company is run.

david39

I would imagine that someone who works for a company and needs to come onto a public forum to ask how to make a complaint about the conduct of a department in his company is hardly likely to be in a position to make a sensible judgement about the efficency or otherwise of that company.

dex91

david39 wrote: »

I would imagine that someone who works for a company and needs to come onto a public forum to ask how to make a complaint about the conduct of a department in his company is hardly likely to be in a position to make a sensible judgement about the efficency or otherwise of that company.

I guess you're right, since I came to a forum where advice on complaints is commonplace after asking my employers and searching the web and getting nothing, it does mean that my own observations are not credible.

I just thought that I was in an advantageous position, as an employee of a somewhat formidable company that strives to improve its service to customers, that I could write to senior managers and advise them of an observation I have made. That observation results in a lot of angry customers and there is a simple solution to that problem which I was going to include in my letter - thinking about it now, it's not a letter of complaint, just a way to improve customer service, if not that, just to inform them of the observation.

I can admit to myself that I don't know alot about business, but I did get a B in my A-level so I do know my net profit from my gross profit. I guess you are right, since I did come here it does mean my opinion is pretty much worthless. I was prepared to take half an hour to write that letter - I wasn't going to get anything out of it as I'm not currently a talktalk customer and am there on a temporary basis, so if my suggestion was implemented, I wouldnt see the fruits of my labour so to speak.

So I won't waste my time writing the letter, because at the end of the day, like you said, since I asked for an address off a helpful forum my opinion is valueless.

carolinejane_2

can't you ask your line manager for details of a senior member of the company youu can contact to forward your ideas to?

david39

dex91

You answered your own question - you should write to a senior manager in the company.

People on this forum do not know the senior managers in your company (other than Mr Dunstone) so they are hardly in a position to give you a name or contact.

Write the letter, it may do TT some good and it may also bring you to the attention of management to your own benefit.