HTC Desire app download?

sar050680

Hi all, got my new Desire yesterday and when I'm trying to download an app, I click install and a box opens to say download will start soon, however when I go into downloads and open whichever app I want it says "starting download". Doesn't go any further than that? I waited 20 mins earlier and nothing happened!

Can anyone offer any advice please? I have changed the SD card and although I don't think this will make a difference I thought it best to mention.

Oh I'm connecting via wi-fi.

TIA Paul.

Fifer

sar050680 wrote: »

Hi all, got my new Desire yesterday and when I'm trying to download an app, I click install and a box opens to say download will start soon, however when I go into downloads and open whichever app I want it says "starting download". Doesn't go any further than that? I waited 20 mins earlier and nothing happened!

Can anyone offer any advice please? I have changed the SD card and although I don't think this will make a difference I thought it best to mention.

Oh I'm connecting via wi-fi.

TIA Paul.

After it says 'download will start soon, you should see a little animated down arrow on the task bar at the top left. When that changes to a tick above three grey lines, place a finger on the task bar and drag it to the bottom of your screen. You should see an entry for your downloaded program. Touch it to launch.

Alternatively, the app should be amongst those listed when you touch the up arrow to the left of the 'Phone' button at the bottom of your home screen.

Jaymz87_2

Make sure you have port 5228 open on your firewall (TCP and UDP). This is the port that the Android Market uses for downloads.

If that doesn't work, power your phone off and on again, then try it again.

sar050680

Fifer wrote: »

After it says 'download will start soon, you should see a little animated down arrow on the task bar at the top left. When that changes to a tick above three grey lines, place a finger on the task bar and drag it to the bottom of your screen. You should see an entry for your downloaded program. Touch it to launch.

Alternatively, the app should be amongst those listed when you touch the up arrow to the left of the 'Phone' button at the bottom of your home screen.

Thanks for the reply Fifer, I'm not getting the "animated down arrow on the task bar at the top left". I'm trying again now and I'm on the downloads screen still got "Starting download" and a waiting bar thingy?

sar050680

Jaymz87 wrote: »

Make sure you have port 5228 open on your firewall (TCP and UDP). This is the port that the Android Market uses for downloads.

If that doesn't work, power your phone off and on again, then try it again.

Can you tell me how Jaymz? I laymans terms. I've upgraded from a Nokia 5800 and thought I knew a bit, seems I don't though:)

Jaymz87_2

Is this on your home network?

What router do you have? Or are you using the GSM network?

sar050680

Yea home network, router is D-Link.

Not_a_Newbie

I had this same problem when I tried downloading via my network internet (rather than wifi). It seemed to work ok after I downloaded the appbrain app to my desire, and then using the sync option.

Is it just one app that you are having problems with?

Fifer

You could try downloading something via your mobile network. If that works and wifi doesn't, it may be a firewall problem.

Jaymz87_2

Hmm... OK, with nothing more than that to go on:

Go to Start | Run -> Type "cmd" (without quotes) hit OK.

In command prompt, type "ipconfig" (again, without quotes), then note what's returned next to "Default Gateway", should be something like 192.168.1.1. In your web browser, type that IP in to the address bar. It'll probably ask you for a username and password, if you've not changed it, the default is likely printed somewhere on your router.

Now, somewhere in your router settings, you'll have some config info for either firewall settings or port forwarding or something similar.

Just click about and try to configure it to allow port 5228. If it's port forwarding, forward the port over both UDP and TCP to the phones IP address (should be able to find this out on your routers "attached devices" or similar page).

You may be able to test if this is the issue before going through all that just by using your GSM network to try and download the app first. If it works on that, then it's going to be a network issue.

sar050680

Not_a_Newbie wrote: »

I had this same problem when I tried downloading via my network internet (rather than wifi). It seemed to work ok after I downloaded the appbrain app to my desire, and then using the sync option.

Is it just one app that you are having problems with?

No not just the one mate.