Casino issue.

mr.casper

gordikin wrote: »

£ or pence?

chicken nuggets.

gordikin

80 odd posts so far...but we are getting there! (hopefully)!

gordikin

mr.casper wrote: »

chicken nuggets.

...in that case it's not worth pursuing then.

mr.casper

gordikin wrote: »

...in that case it's not worth pursuing then.

Beg your pardon? how else am I going to feed my 9 kids?

gordikin

mr.casper wrote: »

Beg your pardon? how else am I going to feed my 9 kids?

What ages are they....unless that's yet another secret you will not disclose?

mr.casper

gordikin wrote: »

What ages are they....unless that's yet another secret you will not disclose?

Official Secrets Act...

gordikin

mr.casper wrote: »

Official Secrets Act...

Of course!

Sandoval

Morning all!

Has our high-roller divulged the name of the casino yet?

mr.casper

Some of us have work...

The casino was Victor Chandler.

I got a reply to my request for copies of my chat logs, I assume that the Lady I emailed read my dispute, checked the logs and agreed that my issue was mishandled. Got the bonus I was due plus a goodwill gesture.

So all in all I do have to praise them for a prompt response once a manager was involved, I fully understand that lower level staff do have to say certain things and sometimes mishandle certain things.

The only thing I would suggest if they are reading, is to ensure that the CS make it clear that you can forward it to a manager. I was pretty much told 'the decision was final' and to contact the gambling commission, which seems a pretty poor method of handling a dispute.

I am pretty happy to carry on betting here.

chicken nuggets for all.

Sandoval

I think it's evident that everyone lost interest in your problem last night...