Duplicate booking Ryanair

Cutty

Before going into my experience my main question is: are there any standard regulations flight companies must follow? It would be nice to have some reference that can be used in disputes.

I'd like to know if anyone else had the same experience. I booked a flight a week ago. At the end the website returned an error. I didn't receive any email and there were only a few seats left on the flight, so I started again. After a couple of days I realised both bookings went through. They are for the same person, same credit card, same dates. The only difference is the outward flight (in one case it's in the morning in the other it's in the evening).

I called after a couple of days. The operator told me I would get a refund. After some days I realised both my reference number were still active, so I called again. This second operator told me I couldn't get a refund for the outward flight. This is already strange itself since the whole thing should have been sorted already. She told me I could get a refund for the return but she couldn't give me any confirmation, not even send an email, I just had to trust her.

I called again a third time. A whole new version. The operator noticed the refund procedure so I asked if she knew the amount of money I would get. She said she doesn't know, that is likely I get the full refund but it may be that I only get a refund for the return date and that I will receive an email confirming that.

Any idea on what to expect from this?

Many thanks,

D.

spiro

If you cancel a Ryanair flights (and other cheap airlines) all you can get back is the taxes. Unfortunately they and others charge as much or more in fees than the tax that you can claim back.

They dont refund for unused flights.

Cutty

Actually the three operators agreed on refunding the return flight. It's the outward journey that is debated.
After all it's completely their fault and a problem of the website.

Caz3121

I can understand the frustration and when there is an issue like this I would expect them to use common sense and refund a duplicate booking. As only the return is the duplicate I agree that this is simple. Why did you book a different flight outbound? was this because you changed your mind about which one or because the one you wanted (the original one) was no longer available.
If the first answer then I think you have to put it down to experience, if the second you may have an argument for it to be treated like the return flight and keep the original booking and refund the one booked later as, had the original flight been available then it would have been exactly the same scenario as the return

Bob_the_Saver

See Below Ryanair FAQ

http://www.ryanair.com/en/questions/session-lock-error-message-on-the-payment-page

and this

http://www.ryanair.com/en/questions/i-have-not-received-an-email-itinerary

Cutty

Caz3121 wrote: »

I can understand the frustration and when there is an issue like this I would expect them to use common sense and refund a duplicate booking. As only the return is the duplicate I agree that this is simple. Why did you book a different flight outbound? was this because you changed your mind about which one or because the one you wanted (the original one) was no longer available.

Exactly, that flight was full.

Caz3121 wrote: »

If the first answer then I think you have to put it down to experience, if the second you may have an argument for it to be treated like the return flight and keep the original booking and refund the one booked later as, had the original flight been available then it would have been exactly the same scenario as the return

They don't seem to care about that. They just started the refund procedure (after some pressure) and apparently a superior entity will decide whether it's the case I get the full refund or not.

MrTomato

I've had this error before. It does say when retrying, use their 'Manage Booking' section to see if it actually went through. Did you do that after the error?

Bob_the_Saver

The only thing is what if you had made two bookings in the same name?
for example my father and myself have the same first name (and obviously surname) so two bookings on the same flight with the same name would not be unusual for us.

itsakidsworld

Write them a letter which is sent recorded post outlining your situation. Call centres have hundreds of people in them and so every time you call you will speak to a different person who is trying to help but will have their own ideas. This will eventually confuse and anger you so simply send a letter with you details. It sends you crazy when the site goes down and you think you have not made the booking!!

Cutty

Bob_the_Saver wrote: »

The only thing is what if you had made two bookings in the same name?
for example my father and myself have the same first name (and obviously surname) so two bookings on the same flight with the same name would not be unusual for us.

That's quite easy to check. I don't have any relative with the same name and no one is going to check in for the first flight.

Cutty

MrTomato wrote: »

I've had this error before. It does say when retrying, use their 'Manage Booking' section to see if it actually went through. Did you do that after the error?

I think that didn't appear in the error page.