Does seller have to refund postage ?

missymugwump

I did that twice and it said you will be emailed the info
Nothing came through so I rang ebay and they say the system won't give it ?

SADIE

I was given the phone number of a seller on 21st July, by email with no problem.
Hope you get it sorted missymugwump.

pinkshoes

I had exactly the same problem, and had to wait 10 days until I could escalate it. Ebay then found in my favour straight away (after I phoned them), and gave me the return address. I then had to wait until a delivery was made (special delivery), then phone ebay again, and finally got a refund. It took AGES!

missymugwump

what an awful system who does it benefit ?
It seems that some of ebays decisions are of no benefit to buyer or seller

lindseykim13

you have to wait 10 days then escalate it, then ebay will give you the address. they give the seller 10 days to resolve (give you the address) themselves.

missymugwump

With my point being that it gives unscrupulous sellers a chance to give the wrong details so you can't prove it went back

soolin

I don't know why some claims are being forced back to ebay, I managed to start one recently by logging straight into paypal and it was a lot easier. I wish ebay would stop 'improving' things

installer69

missymugwump wrote: »

what an awful system who does it benefit ?
It seems that some of ebays decisions are of no benefit to buyer or seller

If you see the problem I am having getting my money back from ebay after returning the item (it was signed for on 19th July - still no refund) I think the answer to your question is ebay/paypal (they own them anyway) as they have had my £440 in their account since 2nd Jjuly along with everyone else involved in their stupid buyer protection scheme.

In my case they suspended the funds in the sellers account which then prevented him from simply pressing a refund button. If he had been able to do that I would have had my money back ages ago and he would have had his fees returned but because we went through the resolution centre he loses his fees and I am still waiting for my refund.

missymugwump

OMG I just rang them today (having waited as per the instruction)
Simply to request the sellers address and get this sorted

Only to be told that whilst on the phone they have found in my favour
I am being credited the full amount + my P&P
I said so can I now have the address to return the damaged item ?
No don't worry you don't need to send them back ?
Why ?
Because it will cost you money to send them trackable & ebay don't feel you should be out of pocket
Ok so your saying you have taken my word that they are damaged,you have refunded me yourselves & will recover it from the seller later and you are telling me I must not return the item ?
Yes !
By the time I hung up I had an email in my inbox and had the money in my Paypal account

As a seller that terrifies me,what is to stop people from false claiming and keeping the goods ?
They will still not give me her address

Amethyst_ice

i was sent an item that had damage not mentioned on listing. They kept telling me to send the item back first until i get a refund. I finally decided to give in and asked for their addresss and they never replied. Im stuck with a broken item, money out and ebay said they cant give me details.

its so so annoying when this happens