Faulty Replacment Item

Esqui

Rather than talk about reports and sale of Goods Act, it's best to see what the manufacturer says first

unholyangel

unholyangel wrote: »

And of course i would only go down this route if the were denying the fault is inherent and you are sure it is inherent. No point paying for a report that you might not need because they're willing to replace/partial refund you

Esqui wrote: »

Rather than talk about reports and sale of Goods Act, it's best to see what the manufacturer says first

Already advised that Useful to know what to do next but no point doing it (and potentially making yourself out of pocket without the need arising)

adam.mt

Now you know your rights, perhaps best to contact the company and see what they say. If you need further help over their offer (or lack of), just post back.

SAPFO

I'll do that in morning. I will try the refund route first, then they might offer an exchange. I'll just sell that before it breaks on me.

Yes, it is useful to know your next step, thanks. I'll be back.

SAPFO

Received an email this morning giving the impression they want to tell me how to fix it. Awaiting phone call due to someone being away at lunch. Surely I do not have to open it up and fix it myself?

adam.mt

Of course you don't but which is easiest? If you don't wish to do such then tell them so and see what else they suggest.

SAPFO

Ok, so we have the offer of a replacement or "If you would prefer a refund, we are happy to offer 70% less the original delivery cost (£18.00)"

Original cost delivered - £228.99

If I have interpreted this right they are offering £147.70?

Obviously I am cautious of a replacement, it is tempting as it is a good machine when working to full capacity, but the partial refund offer if I am right seems fair to me.

Did I read this right?

unholyangel

Hmmmm the offer seems kind of reasonable. But based on their offer, they expect their product to last only 20 months, tbh i'm not sure what is top range and what is bottom range for this type of product? I know the ones the professional gyms use cost £800+ Basically they've been "renting" it to you at a cost of £13.55 if you include delivery and £10.55 if you dont.

Its up to you, if you're happy with the offer then accept it.

SAPFO

Have I interpreted that right? They are offering me £147.70?

If that is the offer, I think it is reasonable as I have had fair use of it.


Just to be clear, total cost was £228.99 (inc del £18).

So is that:

£228.99 - £18 - 30% = £147.69

or

£228.99 - 30% - £18 = £142.29


£5 is £5...



Regarding your 20 months point, is it worth pursuing that? How long should it last? what brought them to their offer? Why go out of their way rather than ask me to send it back at my cost?

SAPFO

Everybody gone to bed early tonight?