Tesco Tone Bike - Refund Refused - Advice Please

shortchanged_2

mimi1234 wrote: »

Hi all,


Took it back. Troll CS lady said there is dust on it and it has been used so can't refund you. Explained I had spoken to the helpline. She was having none of it. She said go home, clean it all (even though all the dust and stuff had come out of the base), box it up, bring it back and we will check it for you.

That is quite frankly laughable. How the hell do you find out if something is faulty unless you try it!

It goes back to the good old Sales of Goods Act in that it is not fit for purpose.

Anyway I'm glad you've got it sorted now. You seem to have had a poor experience with that particular customer services however, I generally find Tesco's to be pretty good from my experiences with them.

sayedrahul

Smeep wrote: »

I'm sorry, but if you came in to my shop and spoke to my staff in the way you have stated that you have, or would do, above; I would have you escorted out with immediate effect - and give you the advice that you may speak to another branch or deal directly with customer services.

LMAO I Would love to see you try haha see the thing about me is unlike you I am not a "Senior Member" I am a manager and when I shout oh boy do I shout, I make everyone listen so if anyone is rude to me I make sure they are made to feel like sh*t.

I deal with all sorts of customers and I most likely have more experience than you will do in my 3 years I have had all sorts, I have had one person arrested and they have now been sent to to jail for calling me a Pa**, unlike you I understand customers frustration, so if they have been wronged I am more than happy to cater to their needs. If they cross the line I do not hesitate to give as good as I get.

I can be the nicest person you meet or the rudest C***. I dislike people who have no manners, don't say please or thank you, its one of my pet hates and I will challenge any of your staff if they spoke to me like they did Mimi. I have yet to be banned from any shops for speaking like that and I doubt I will.

unholyangel

sayedrahul wrote: »

I have yet to be banned from any shops for speaking like that and I doubt I will.

Maybe you've been lucky.

Simple fact is, if you spoke to me out of turn while i was doing my job, i would ban you from the company (i dont work in a store but my company does deal with the public) until further notice.

The difference between a customer and staff being rude is that the staff are being paid as a representitive of that company. I dont care if the rate of pay is £400 an hour. Its still not enough to put up with gobby asswipes.

Smeep

First I will state this, no matter what response you have this will be the last reply I give on the subject because the thread has already lost it's purpose.

sayedrahul wrote: »

LMAO I Would love to see you try haha see the thing about me is unlike you I am not a "Senior Member" I am a manager and when I shout oh boy do I shout, I make everyone listen so if anyone is rude to me I make sure they are made to feel like sh*t.

It would be easy to escort you out of the store, I would simply have the police remove you.

sayedrahul wrote: »

I deal with all sorts of customers and I most likely have more experience than you will do in my 3 years I have had all sorts, I have had one person arrested and they have now been sent to to jail for calling me a Pa**, unlike you I understand customers frustration, so if they have been wronged I am more than happy to cater to their needs. If they cross the line I do not hesitate to give as good as I get.

Try 9 years, and trust me, I bet I resolve more situations than you do simply by getting the customer to calm down. Where you seem much more ready to purposefully have a go at the customer and make the situation worse. Before you argue against that, I'll quote you again.

sayedrahul wrote: »

I make everyone listen so if anyone is rude to me I make sure they are made to feel like sh*t.

]

Having had several letters of thanks (20+ or so) over the years, several large tips (which I donated in to the company party pot) and litterally thousands of customers thank me on top of several (6?) awards for excellence in customer care, I feel I'm much more qualified to tell you how "customer service" should be dealt with than you [appear] to be.

sayedrahul wrote: »

I can be the nicest person you meet or the rudest C***. I dislike people who have no manners, don't say please or thank you, its one of my pet hates and I will challenge any of your staff if they spoke to me like they did Mimi. I have yet to be banned from any shops for speaking like that and I doubt I will.

You seem to think I'd tell my staff to go on the warpath. Quite the oposite, I encourage them to calm the situation down. At any point if they feel threatened I will BACK UP the staff - because nothing is more demeaning than been over ridden by a manager, especially when the staff are right. If a customer is just out right rude, I will tell them to leave - and if they refuse I will have them removed from the building. They can still get their product sorted out elsewhere, I will even give them the details with which to do so and courtesy call ahead to any branch of their chosing. I will not deal with people, such as your self[proclaimed] who are being rude just to prove a point.

If said customer was having a tough day, I understand and I will encourage them to relax and take it easy for a moment then explain to me in full their side of the story.

If that customer is purposefully making my staff feel like a peice of Sh** then sorry, but out of the building they go.

Like I said, that's the final word I'll say - feel free to post anything back you like but the thread has derailed and I refuse to take an active part in derailing it any further than this.

sayedrahul

unholyangel wrote: »

Maybe you've been lucky.

Simple fact is, if you spoke to me out of turn while i was doing my job, i would ban you from the company (i dont work in a store but my company does deal with the public) until further notice.

The difference between a customer and staff being rude is that the staff are being paid as a representitive of that company. I dont care if the rate of pay is £400 an hour. Its still not enough to put up with gobby asswipes.

See I think you are confused as to why I have said what it is that I have said, I am not rude to anyone unless they are rude to me. So yeah if you were to argue with me, speak to me like sh*t when you are in the wrong be prepared to face the wrath because I have had the great pleasure of having 3 people sacked for being a have a go "manager" pretending that they have authority over certain matters and then arguing, and a great number who have been given warnings and i do love a good challenge.

sayedrahul

Smeep wrote: »

Try 9 years, and trust me, I bet I resolve more situations than you do simply by getting the customer to calm down.

In 9 years you haven't even made it to a Management post, then you can hardly talk to me about how to deal with customers LMAO.

Smeep wrote: »

Having had several letters of thanks (20+ or so) over the years, several large tips (which I donated in to the company party pot) and litterally thousands of customers thank me on top of several (6?) awards for excellence in customer care, I feel I'm much more qualified to tell you how "customer service" should be dealt with than you [appear] to be.

Is this a new game where we pluck random numbers out of thin air, thousands of customers thank me every day, it's called having manners which the majority of people out there have, it is an automatic thing which anyone says at the end of them being served. I have got 9 awards in the 3 years that I have worked part time compared to you working 9 years and getting 6 so yeah I think I am more qualified than you quite clearly.

Smeep wrote: »

If that customer is purposefully making my staff feel like a peice of Sh** then sorry, but out of the building they go.

I think you have missed the point what kind of a Senior Member would allow their staff to talk to customers like crap and the second the customer speaks to them how the employee has "...out the building they go." You clearly need to re-evaluate the way you handle your employees. I will never take anyone talking to my staff like sh*t for no reason, that being said if the customer was in the right all I do is tell my staff to go to the office and I can calm the situation down. The number one rule (though I sometimes disagree) the customer is always right, so if the customer is being treated like sh*t than they have every right to vent their anger (within reason). They are being paid to do a job, not to treat customers like crap.

unholyangel

Quite frankly if you cannot deal with abusive customers without resorting to becoming abusive yourself, you've got just slightly more personality than a tea spoon.

IMO at NO point is it ok for a staff member to be rude to a customer. Regardless of whether it was with or without cause. The staff member can take actions to have the customer escorted off the property or even ban them. There is absolutely no excuse for acting like a child when confronted with a difficult suitation/customer.

You may feel like telling them to take a hike but ultimately, if you are aggressive back......you clearly know nothing about customer services as that kind of behaviour would only serve to escalate the situation and it helps neither the customer or your company to have a situation spiral out of control.

unholyangel

sayedrahul wrote: »

Again you have completely misread my post, If the customer becomes abusive towards my staff than I will give as a good as I get. There is a massive difference between being rude and being abusive, the latter meaning that the customer is banned.

Where have I complained about a difficult situation, I don't seem to recall saying that I have, reading your post has left me somewhat confused at to the nature of your point, it has no basis and it makes no valid point. At one point it seemed that you were happy for the customer to be abused and that if the customer abused back than it was wrong but now your talking the complete opposite.

I suggest that when you have actually dealt with customers and actually know what this discussion is about then you should come back and make some clear and concise points cos quite frankly your only making a fool out of yourself with the utter gibberish that you spout.

If I have a personality of a spoon you most definitely have a personality of a corpse. :j

Excuse me? Where on earth did i say that my post was aimed at you? As for "when i have actually dealt with customers"..............i do deal with customers on a daily basis, have done for the past 12 years at least and have never had a complaint.................then again my head isnt up my own !!! unlike some i could mention.

As for making a fool.....anyone reading my posts with common sense would see the point i'm making. Just because you dont see doesnt mean there isnt one. Maybe you're just not "on the level"

Also, where did i say it was ok to be rude to customers? I think i said if anyone was rude to me i'd ban them from using my company..........dont know where you got its ok to be rude back to them from that.

sayedrahul

unholyangel wrote: »

Excuse me? Where on earth did i say that my post was aimed at you? As for "when i have actually dealt with customers"..............i do deal with customers on a daily basis, have done for the past 12 years at least and have never had a complaint.................then again my head isnt up my own !!! unlike some i could mention.

As for making a fool.....anyone reading my posts with common sense would see the point i'm making. Just because you dont see doesnt mean there isnt one. Maybe you're just not "on the level"

Also, where did i say it was ok to be rude to customers? I think i said if anyone was rude to me i'd ban them from using my company..........dont know where you got its ok to be rude back to them from that.

Woops I Have hanged my head in shame,:(:eek::eek::eek: I guess when I wrote it I knew the post wasn't directed at anyone I just automatically thought that Smeep had written a response back and The spoon comment got to me so i just thought it was smeep. soz Angel :beer:

unholyangel

sayedrahul wrote: »

Woops I Have hanged my head in shame,:(:eek::eek::eek: I guess when I wrote it I knew the post wasn't directed at anyone I just automatically thought that Smeep had written a response back and The spoon comment got to me so i just thought it was smeep. soz Angel :beer:

Apology accepted