Talk Talk

Paul_Varjak

@whatajoke1

I am not near the end of my contract. Talk Talk are simply trying to get people to upgrade from their essentials package to their plus package. However, they do not check people's phone use before calling and simply offer the Plus package without really considering if the customer will benefit.

whatajoke1

talktalk would (most likely) see this as a new contract. Its not about the customer, its about tying them in for as long as possible.

The fact the "don't contact me" button is particularly difficult to find, and is not directly linkable, isn't by chance. The fact that there was a change in the EDEH and UEI permissions is also not by chance.

https://www.talktalk.co.uk/members/myaccount/upgrade/upgrade.html

Log in

Edit your payment and personal details

Log in (Again)

Personal Details

I authorize TalkTalk to contact me by telephone N

EDEH and UEI N


Customer advertising flags


I wish to receive information about TalkTalk Group's other products and services. No

I am happy to receive information from carefully selected third parties NOT in the TalkTalk Group. No

And they still managed to call me. When I complained to high level complaints they stated it was to check up on a "service issue" that had been resolded 2 months earlier - yeah, right

Paul_Varjak

@whatajoke1:

That link does not allow me to log in!

The standard link on the Talk Talk website does allow me to log in, but I cannot find any option to opt out!

whatajoke1

I'm ex-tiscali, I don't know if the websites are different.

h**ps://www.talktalk.co.uk/members/myaccount/upgrade/upgrade.html

is the initial link (replace the *'s with tt) You;re not upgrading, it was the only easy way I can get to the correct page.

Look for a link on the page

Edit your payment and personal details

this will take you to another page, then look for a link

Personal Details

I would link directly but I cannot do so.

Reggie_Rebel

I'm ex-Tiscali as well. Boy Talk Talk live up to their name. Twenty five minutes and still not a clue what was going on.

I think I've agreed to carry on as normal, but they are giving me three months free, they were going to confirm it in writing though, which they haven't so I'm not holding my breath

dickydonkin

TalkTalk_Company_Representative wrote: »

Hi Paul

If you wish to remove your details from Marketing Contact we can do so via the TalkTalk Members Forum (http://www.talktalkmembers.com/forums).

We need to confirm security for such a request which we cannot do via the MSE site.

Regards

M:)

Better still - go elsewhere.

I have been with AOL broadband for some time now and since TT are now my provider, I am fed up of the persistent calls despite me contacting aol/tt on numerous occasions.

The last call was about 5 hours after the previous one in which the operator did concede that the 'no contact' notice was on my profile.

Friday was the last straw when some Indian woman (who had no grasp of English) rang when I was having a nap.

It is a pity because I have had no other issues with aol since I have been with them other than the persistent marketing calls but as they cannot understand a basic request (indeed many requests) from a customer, I am moving on.

I suspect I won't be the only one either!

daveogden99

Signed up to talk talk few years ago on promise of free broadband, but ended up paying extra £10 a month for it as my exchange had not been unbundled, been waiting for the exchange to be upgraded since then but not heard anything, then last week a talk talk rep rang to reward me a loyal customer with half price line rental for 3 months, glossing over the fact it would mean signing up for a new 12 month contract, he admitted when I asked that it would cancel my eventual free broadband deal, so I refused. Odd coincidence that a letter came the following week explaining my exchange was being upgraded and my free broadband would be starting. Smells of sharp practice, shame thay also couldnt be bothered to offer a decent bribe that would have at least be similar to what they are offering new customers

whatajoke1

daveogden99 wrote: »

last week a talk talk rep rang to reward me a loyal customer with half price line rental for 3 months, glossing over the fact it would mean signing up for a new 12 month contract

At least you caught it. Unfortunately I suspect many people have been conned by this, and won't realise until they try to leave.

TalkTalk

Hi All,As part of our compliance procedures it is imperative that every renewal is accompanied by a number of statements which are confirmed with the customer.Of these one statement is to confirm that this is not an information request and is indeed a contract renewal, another of these statements is to confirm the period i.e. 12. 18 or 24 months as applicable.This has to be confirm in order for the renewal to be considered complaint. WE have a Quality Assurance Team who verify the upgrades completed to ensure these meet all criteria.In the event a customers feels they were not correctly informed regarding the contract renewal this would require further investigation, to obtain the call in questions and verify the information exchanged.If any customer feel they have been mislead as part of a renewal I would invite you to join the TalkTalk Members Forum http://www.talktalkmembers.com/forums and we can identify any calls in questions and take the appropriate actions in respect to this matter.RegardsMark

whatajoke1

TalkTalk_Company_Representative wrote: »

Hi All,As part of our compliance procedures it is imperative that every renewal is accompanied by a number of statements which are confirmed with the customer.Of these one statement is to confirm that this is not an information request and is indeed a contract renewal, another of these statements is to confirm the period i.e. 12. 18 or 24 months as applicable.This has to be confirm in order for the renewal to be considered complaint. WE have a Quality Assurance Team who verify the upgrades completed to ensure these meet all criteria.In the event a customers feels they were not correctly informed regarding the contract renewal this would require further investigation, to obtain the call in questions and verify the information exchanged.If any customer feel they have been mislead as part of a renewal I would invite you to join the TalkTalk Members Forum http://www.talktalkmembers.com/forums and we can identify any calls in questions and take the appropriate actions in respect to this matter.RegardsMark

As you well know, the first time a customer will know they have been missold is when a) they try to leave b) become very very suspicious of talking to anyone at talktalk.

Could you say how

"WE have a Quality Assurance Team who verify the upgrades completed to ensure these meet all criteria"

this occurs, cos sure as hell they didn't spot it when I was defrauded, and how far back these people are looking.