I E keeps opening itself

littlemissfrugal

thanks Rick have done that and deleted what it found - will see tommorrow if it has cured the problem - thanks guys for all your help

macman - does it matter that im on xp sp2 and IE6 I use chrome as my browser anyway? will it make a big difference and more importantly is it something a thickie like me can do

macman

littlemissfrugal wrote: »

thanks Rick have done that and deleted what it found - will see tommorrow if it has cured the problem - thanks guys for all your help

macman - does it matter that im on xp sp2 and IE6 I use chrome as my browser anyway? will it make a big difference and more importantly is it something a thickie like me can do

Then IE6 is not important, but XP SP3 has been out for over 2 years now, if you don't update you are leaving security holes all over the place, which may explain why you are infected in the first place.
You just run it manually from the Start menu. if you have updates set to Automatic in Control Panel>Security Center (as you should) then you shouldn't have to do anything,it will install the updates automatically. But since it's not, run it manually.

littlemissfrugal

thank have checked and they should run automatically at 3pm daily but never have so i looked to do it manually and it said to back-up first so stuck again as I have no idea how to do that apart from putting photos and documents onto a CD - should i worry about backing up program files??

macman

Sure that's not 3am which is the Windows default time?
I've never personally had a problem with restarting after installing Updates or Service Packs, but you should be backing up data anyway as a matter of course regardless of this. All hard drives will fail eventually, it's when rather than if...
You don't need to back up programs, if the need arises you just reinstall the relevant programs.

littlemissfrugal

yep 3am

am off to work for a few hours so will have a go later - dont you run off incase i balls it up

macman

You'll need to run WU several times probably to pick up all the updates. Make sure your system is clean before you attempt this-run MBAM again and post a new log for someone to check.

littlemissfrugal

new log - im getting the hang of this now


Malwarebytes' Anti-Malware 1.46
https://www.malwarebytes.org

Database version: 4372

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

31/07/2010 23:28:51
mbam-log-2010-07-31 (23-28-51).txt

Scan type: Quick scan
Objects scanned: 177192
Time elapsed: 24 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


shall i do the windows update now ?

macman

You need to run a Full Scan with MBAM-you have only run a Quick Scan. And before you run it make sure you update MBAM.

clairestokoe

yes that used to happen on my PC when my computer was trying to access updates... Mozilla does not do this

littlemissfrugal

right just gone to do the full scan and it went to blue screen at 10.50 whilst scanning - the message on screen said

C000021a Fatal System Error Windows subsystem process terminated unexpectedly with a status of 000005 ( 0x7c9101b3 0x0069ed04) the system has been shut down

some digits were off screen to the left so may be missing. What does it mean??

I will start another full scan and post log

at least my original problem appears to have gone