Orange Customer Service

Gambler

Gambler wrote:

so they may answer sooner !

Well what do you know..................only 4 mins using that number !

barjam_2

my hubby has just gave his 30 day notice, he is in month 11

Gambler

barjam wrote:

my hubby has just gave his 30 day notice, he is in month 11

In writing or over the phone?

RoCas

Gambler wrote:

Well what do you know..................only 4 mins using that number !

Surprise surprise :rotfl:

jimmyjim_uk

Gambler wrote:

What a joke, been on hold now for 20 mins.

When can I cancel my contract, is it 1 months notice after 11 months?
I'm getting close to that point now.


Thanks

I cancelled my Orange contract at month 11. You need to port your number across to another network otherwise you have to write a letter.

liz_uk

Been with orange for 7 years and, and upgraded again in May, my phone deteriorated and eventually went `caput` and wouldn`t recieve messages. Even though I didn`t have insurance they replaced it free of charge (after being on hold for 55 minutes).. then had to call again yesterday as the battery has a mind of its own and can`t decide if Its fully charged or not ! So they are replacing it again, free of charge, this time I was on hold for over an hour.

The waiting time is awful but in all fairness the service isn`t that bad !

akabee

liz_uk wrote:

Been with orange for 7 years and, and upgraded again in May, my phone deteriorated and eventually went `caput` and wouldn`t recieve messages. Even though I didn`t have insurance they replaced it free of charge (after being on hold for 55 minutes).. then had to call again yesterday as the battery has a mind of its own and can`t decide if Its fully charged or not ! So they are replacing it again, free of charge, this time I was on hold for over an hour.

The waiting time is awful but in all fairness the service isn`t that bad !

You wont be happy if your phone developes a fault from December onwards.Orange will only replace your phone for free until it is 6 months old after that you have to pay or have insurance:)

laura2506

I have just taken out an 18 month contract with Orange.... I changed from Orange. My new D900 has been playing up. Giving it a day or so to see how it goes...but after waiting on hold last week for 30 minutes each on 3 seperate occasions, I figure its best to go in to the shop in town.
However, one thing I did find was that if you call about 7am you get through right away - their CS is open 24 hours, which is one good thing.

Lets hope the next 18 months run smoothly !!!

Leigh-Anne_60

Ive just joined Orange last month (formerly Vodafone) and im appalled at the customer service - or lack of it i should say!! Im currently queuing now on the free phone number noted above - so far its been 32 minutes!! last month i waited 70 minutes. If got another 18 months of this...... Is there anyway to get out of my contract??

LA

C_Ronaldo

ive not had to wait an hour before i get through to orange cs,