Orange Customer Service

Gambler

What a joke, been on hold now for 20 mins.

When can I cancel my contract, is it 1 months notice after 11 months?
I'm getting close to that point now.


Thanks

vwman_3

I cancelled my contract with Orange on month 13 just to be sure, gone back to O2, Orange CS, is as you say a joke.
The longest I spent waiting was 65 minutes, when I complained to the CS advisor, he replied, ''We are busy you know''.
The day I phoned up to cancel the contract, sod's law they answered in two rings.

LOST

longest i waited for was 1 hour and then i gave up!

Gambler

LOST wrote:

longest i waited for was 1 hour and then i gave up!

48 mins now, I will give up soon. That's a nice few quid they are making for the call from a landline (work). I'm ringing them as I have a problem with mobile.

I'll have to give up soon as can't concentrate properly on work.

Tedrick_2

"LONDON - An influx of mobile subscribers enquiring about Orange's free broadband offer has lead to a decline in service levels at its call centres -- causing some customers to have to wait for over an hour before than can speak to an operator.

Orange, owned by France Telecom, rebranded the Wanadoo broadband service at the beginning of June this year. At the same time, it launched an offer for customers on a mobile phone contract of £30 a month or more, giving them a free broadband connection.

Although the former Wanadoo service centre is still in place and dealing with enquiries, Orange mobile phone subscribers wishing to take up free broadband are dealt with via the mobile phone service centre. Staff at call centres were telling customers that this was leading to the delays in answering.

A spokesman for Orange initially denied that this was causing delays at its call centres. "We have taken on new people, we're not swamped," he said. "I'm not aware of any issues with call centre volumes."

But a week after first being asked about the delays by Brand Republic, Orange eventually admitted there was a problem -- which it had deduced was "due to an increase in the number of calls we are currently receiving".

"Customers are calling for a variety of reasons including to get more information on our Free Orange Broadband and new Unlimited Animal tariffs. Both offers have caused a huge amount of interest among existing and potential customers," it said.

In August, Orange revealed it was closing a call centre in Peterlee but said it planned to offer the 900 staff who work there the chance to move to other call centres in the North East.

Orange said it was bringing in extra staff to deal with the problem."

Gambler

Gambler wrote:

48 mins now, I will give up soon. That's a nice few quid they are making for the call from a landline (work). I'm ringing them as I have a problem with mobile.

I'll have to give up soon as can't concentrate properly on work.

Gave up after an hour.

wanabee

I don't blame you, i am new to Orange, used to be with T-mobile. Orange CS is awful, they have messed up my bill constantly, and I have to then wait for an hour to speak to them ,and when I say something, i am told, well its free why are you worried!!!

have been trying to cancel, even though I am only two months in, but they are fighting me... i can but try..

MrsMondragon

Last week I was on waiting for 57 minutes and then I just hung up. I called again at almost midnight and got through in about five minutes!

Gambler

Wont even let me get in a queue now, cuts off after entering mobile number and says cannot proceed, bye !

RoCas

Gambler wrote:

48 mins now, I will give up soon. That's a nice few quid they are making for the call from a landline (work). I'm ringing them as I have a problem with mobile.

I'll have to give up soon as can't concentrate properly on work.

Totally sympathise with the long wait - but you should use the freephone number 0800 079 5000 which gets you through to their normal, long winded menu. That way, at least THEY pay for your time waiting :-)

Gambler

RoCas wrote:

Totally sympathise with the long wait - but you should use the freephone number 0800 079 5000 which gets you through to their normal, long winded menu. That way, at least THEY pay for your time waiting :-)

so they may answer sooner !