MSE News discussion. Nationwide kills cheap overseas spending

LondonPerson

Another happy customer then... I do recall the original letter about the Cirrus card but it never said it was the Cirrus card and it was obtuse about what it was saying. When I spoke to customer services about another matter I did ask then and they told me what it was about. It's all part of Nationwide not valuing it's customers and cutting back on services. I recall it was a moronic customer service agent who I educated in that the fact that they were withdrawing the Cirrus card and only providing one option via the VISA debit card abroad which was not reliable. She then did her speel that it was taken all over the world, I said it was not, she repeated herself, I repeated myself and gave examples of when where VISA is not taken and is more difficult to use. Think it went in one ear and out the other, she was reading from a script.

John_Pierpoint

I just love it when I get a computerised muppet reading a screen.

The worrying thing is that some of them are intelligent educated people and I have spent a fortune in taxes giving them an education.

It is like talking to a government spokesman in the book "1984".

Traveller11

After having sent a letter to the Nationwide CEO that was marked 'Private & Confidential' replied to by a person in Northampton, I then replied to him with a copy to the Nationwide CEO calling into question his lack of manners for a nil response.

I also cut up my Credit Card and enclosed it with my second letter once again to the CEO of Nationwide and this time with a copy to the person in Northampton.

Yet again this drew a total 'blank' from the CEO whose lack of 'manners' slid even further into the mire, but a response from an Executive Assistant once again based in Northampton arrived that was about as useful and clear as mud!

I have now asked where they would like me to send my 'shredded' Flex Account Card & Cheque Book as by this time next month my 12 years as a 'Member' of Nationwide will be terminated for a competitor who provides an all round better service and list of benefits.
I only hope that a heck of a lot more Customer/Members follow or have already gone as it seems that this is the only way this organisation will take notice.

KTF

Traveller11 wrote: »

I have now asked where they would like me to send my 'shredded' Flex Account Card & Cheque Book as by this time next month my 12 years as a 'Member' of Nationwide will be terminated for a competitor who provides an all round better service and list of benefits.

So which competitor who provides an all round better service and list of benefits have you chosen?

[Deleted User]

KTF wrote: »

So which competitor who provides an all round better service and list of benefits have you chosen?

I think it's important people don't get swayed by this point. There are almost no alternatives to avoiding the charges Nationwide are introducing. And that's the crucial point Nationwide management has used to believe the vast majority of customers will swallow this charge and start eating the fees: they have no choice to go elsewhere to save money.

I think I'll pay slightly more by doing foreign withdrawals from my HSBC card moving forward. (it's very close the 2% + £1 makes it difficult to calculate and that's another clever thing Nationwide have done) But it's a price I'm willing to pay to let Nationwide know I'm not going to be one of those who just swallow these charges.

Hopefully others in the marketplace will realise there's an opportunity to undercut Nationwide here at least.

John_Pierpoint

There used to be a Nationwide members ginger group, created when the board of directors were revealed as behaving like MP's on expenses.
The AGM was on the verge of becoming a riot some 20 odd years ago.
I always remember one wag suggesting that the board ought to answer three criticisms by "appointing a black woman under 50 to the board";
by the following year we had a white woman of a certain age.:T

Biggles

aurichie wrote: »

I think I'll pay slightly more by doing foreign withdrawals from my HSBC card moving forward. (it's very close the 2% + £1 makes it difficult to calculate and that's another clever thing Nationwide have done) But it's a price I'm willing to pay to let Nationwide know I'm not going to be one of those who just swallow these charges.

It's quite easy to compare 2%+£1 to 2.75%+2%(£1.75 min) and I know which I'd choose. The feeling I'd had a very small victory over Nationwide (which they wouldn't even notice) would soon have passed.

apt

Biggles wrote: »

It's quite easy to compare 2%+£1 to 2.75%+2%(£1.75 min) and I know which I'd choose. The feeling I'd had a very small victory over Nationwide (which they wouldn't even notice) would soon have passed.

It is also easy to compare 2% plus £1 with nothing (Metro bank, Cumberland BS), or with under 1% (Halifax clarity card or Santander Zero card).

Biggles

apt wrote: »

It is also easy to compare 2% plus £1 with nothing (Metro bank, Cumberland BS), or with under 1% (Halifax clarity card or Santander Zero card).

I agree but three of those are only limited availability and the other is a credit card.
:-(

C_Mababejive

Have they sent out any kind of document which gives policy details i.e policy number etc??