Motor Insurance renewed by Barclays for dying man!

foggytown

And they still didn't get one of the points, did they? If anyone, it was your uncle who was the "valued customer".

vaio

It’s still not clear, they seem to hop from “will renew” to “may renew” every other sentence……

raskazz wrote: »

………"At renewal we will send a letter offering the same level of cover from the cheapest insurer available to the panel searched by BISL Ltd at the time of your renewal.
For your convenience and protection, if we do not hear from you, we will automatically renew this policy.
If we do not receive your instructions to cancel this policy from the renewal date, we may, at our option, renew the insurance cover under this policy……. .

So if you don’t contact them do you rely on the “will” or the “may, if we feel like it” bit?

And what exactly is the choice between “yes” and “no”?

raskazz wrote: »

………" If you select Yes, we will automatically renew your insurance with us on the basis of the information previously supplied by you, unless you contact us to cancel your renewal before the renewal date. It is your responsibility to contact us if there are any changes to your details prior to renewal.

If you select 'No', we will automatically renew you with your existing insurer. If we find a better price from our panel of insurers we will provide this information in your renewal letter and you will need to call to take up the cheaper price or to decline the renewal” ……. .

Both seem to include auto renewal, one with Barclays and one with the “existing insurer” whoever that might be (if not Barclays)

Or have I missed something?