1899.com - How to contact?

Hazzanet

hussaifa wrote: »

BUMP!

Still no contact number, I have been looking for one for about a fortnight - and nothing on this thread for 5 years. I guess it does not exist. Maybe I'll email OFCOM and report back here with any successes...

By the by, I find the service simple, company's prices are great, just that as my DD failed (no money 'fraid!), I cannot use same details again. I have no other way to pay bill, so am stuck with BT for now...

http://www.askcomreg.ie/erau/finarea_sa.0.0.343.details.LE.asp

Finarea SA Company Name Finarea SA Trading Names
Postal Address PO Box 5648 6901 Lugano Switzerland Website
Company Telephone +41 919225431

Just tried and it was answered. You may need some knowledge of Italian tho.

BZPersonal

1899.com/customerservices/customerserviceslogin.php

amorphix

Thomask wrote: »

Hi

Does anyone know how I can get hold of these guys?

Their website pretends to allow you to contact customer service but instead it just brings up a list of FAQs with no actual way to email Customer Service.

The email given in some of their emails (service@something or other) bounces back too!

I've been incorrectly charged

Thanks in advance.

It's common with these types of service companies, due to the sheer volume users and queries they get most of which can be dealt with by FAQ's or forums. Because they're offering a free/low cost service they don't have the resources to man a massive call centre or have rows of people replying individually to e-mails.

It can be frustrating or seem like they're not interested in supporting their customers, but you have to appreciate why they operate like that and try to filter down queries to only ones that need personal attention usually and you have to do some digging or Google.

Maybe their site could use a ticket system though after they have fed you through the FAQ's, that's usually the best way.