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Firewall problems!!

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2

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  • Hi,

    are you on another machine, could you download it to disc or stick and transfer it?
  • nickih28
    nickih28 Posts: 150 Forumite
    edited 8 August 2024 at 1:41PM
    Hi,

    are you on another machine, could you download it to disc or stick and transfer it?


    no i have tried that, it still says installation failed
  • Hi,

    there's another wee tip in this.
  • closed
    closed Posts: 10,886 Forumite
    What are your proxy settings in internet explorer, internet options, connections tab
    !!
    > . !!!! ----> .
  • nickih28
    nickih28 Posts: 150 Forumite
    closed wrote: »
    What are your proxy settings in internet explorer, internet options, connections tab



    HTTP: 127.0.0.1 port 5577


    i have uninstalled the virgin security and it does not show in add remov programmes but the firewall is still there:mad:

    i have phoned virgin who say they can help if i pay!! as it was there security that let 77 virus's in i really dont see why i should pay them to help me get rid of their software !!
  • closed
    closed Posts: 10,886 Forumite
    untick use a proxy, and test IE.

    Then run a FULL scan with malwarebytes (after updating) if you haven't already, let it deal with anything it finds, then post a hijackthis log
    !!
    > . !!!! ----> .
  • nickih28
    nickih28 Posts: 150 Forumite
    closed wrote: »
    What are your proxy settings in internet explorer, internet options, connections tab


    thanks, phoned virgin again and it was something to do with proxy settings!! all working now:D

    however the virgin tech guy told me its impossible for the firewall to still be there even tho i am sitting here looking at the security centre telling me its there and turned on!! so he had no idea how to get rid of it :(
  • closed
    closed Posts: 10,886 Forumite
    edited 27 July 2010 at 7:46PM
    See previous post, you probably still have traces of the infection.

    Not sure which version of VM security you have, but you could try this removal tool

    http://radialpoint.cdnetworks.net/radialpoint/RPS90/41286/RpsUU.exe
    !!
    > . !!!! ----> .
  • nickih28
    nickih28 Posts: 150 Forumite
    ok, not all working after all!!

    i an connect to internet but cant install a new anti virus becuase its telling me virgn is still there
  • closed
    closed Posts: 10,886 Forumite
    You said you already install avast?

    See my previous posts.
    !!
    > . !!!! ----> .
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