£9500 phone bill! Can anyone help?

marcuswarren71

Can't honestly remember as it was so long ago but my usual tactic for them is to snap them and throw them in the bottom of the wheelie bin.

4743hudsonj

marcuswarren71 wrote: »

Can't honestly remember as it was so long ago but my usual tactic for them is to snap them and throw them in the bottom of the wheelie bin.

ahh..... well unless you snap the chip itself (which isnt easy by hand) then its not destroyed, which may be the cause. Are you sure you didnt cut it into 10 pieces, incinerate it and throw it in to some nuclear waste?;)

marcuswarren71

Now that you mention it, I think I did do that.
I think I must be cursed, just when I think I'm getting straight( I've cut my debts from £27,000 to £11,000 with the help of the cccs), I haven't had credit of any sort for over 5 years, I've just passed my Subject Knowledge Enhancement course at uni prior to starting a PGCE in secondary maths in September, and now this comes along. If it was a bill for a few hundred pounds I'd probably have just paid it to avoid the hassle, but £9,500, it's so outrageous it's almost funny.

unholyangel

Have you called them and enquired what your credit limit is?

BLT_2

To be honest this is why I went onto PAYG, if anyone steals my SIM they will have to top it up :-)

I am surprised that they allowed the bill to reach that level, it beggars belief that they would allow anyone to run up almost 10k of credit

Kazz81

Have you asked did the network reassign your number to another sim card? I had a sim before that I didn't use for about 14 months, my mum hadn't deleted the number from her phone and got someone else when she called it. I was still able to access the account online and could see all the calls this other person had made. Maynot be of use to you, but it's just a thought.

unholyangel

BLT wrote: »

I am surprised that they allowed the bill to reach that level, it beggars belief that they would allow anyone to run up almost 10k of credit

Hence why i'm asking OP about credit limits . If his credit limit is (for arguments sake) £300 and they've allowed it to get to 10k, then thats due to a failing on their part and the OP cant be held accountable for it all - if any.

Unless it was a corp with several phones, theres no way the credit limit would be anywhere near 10k.

unholyangel

Kazz81 wrote: »

Have you asked did the network reassign your number to another sim card? I had a sim before that I didn't use for about 14 months, my mum hadn't deleted the number from her phone and got someone else when she called it. I was still able to access the account online and could see all the calls this other person had made. Maynot be of use to you, but it's just a thought.

Was that PAYG? They cant really assign contract numbers unless the previous account has been cancelled.

Where PAYG you need to make a chargable action (text, call) at least once every 6 months i think (least it used to be 6 months) otherwise they suspend the service. After a year, it is cancelled and the number is put back in the pool for recycling - although again, i'm referring to T-mobile practices 8 years ago! lol

marcuswarren71

I'm due to go into hospital for treatment on a perianal abcess( don't ask, it's my 5th one and theyre stress related apparently), anyway, during my 4 weeks off work for recuperation I shall be writing to orange and raising all of the points mentioned, I haven't had any joy by emailing them and I don't like phoning them as the customer service people I have spoken to, whilst polite and genuinely feeling sorry for me, aren't really in a position to help.

4743hudsonj

marcuswarren71 wrote: »

I'm due to go into hospital for treatment on a perianal abcess( don't ask, it's my 5th one and theyre stress related apparently), anyway, during my 4 weeks off work for recuperation I shall be writing to orange and raising all of the points mentioned, I haven't had any joy by emailing them and I don't like phoning them as the customer service people I have spoken to, whilst polite and genuinely feeling sorry for me, aren't really in a position to help.

Tom Alexander, Chief Executive
Tom.Alexander@orange.co.uk

Might get you somewhere.....