Can anyone help Re an o2 tariff issue?

nsabournemouth

Hi all,

Hope i can get some of your thoughts on this.

Called o2 on Wednesday and advised that i want to change my tariff down from £45 per month. The lady i spoke to said i couldnt until 9 months in which i know and am and after a bit of adding up the rep saw that she was wrong.

She then advised that i could change down to £30 per month which i questioned but she said its ok i can and that she would change it so that on my next billing date (today) it would show up. I take a look at Myo2 and it shows me on A £40 tariff with no data and instead the £1 per day charge. On calling o2 this morning i question it and i am told that i can go down to £35 next month which will include the data bolt on. I said to the guy that i was told that i would be on £30 per month and that the lady did not advise me that there would be no data. He said that it will change next month and in the mean time i would have to pay £40 per month plus the £1 per day charge for the data. I then started to go over again what i was told Wednesday and the line went dead. On calling back i spoke to someone else and went through the story again and i am advised that a team leader will be trying to get hold of the call and that they cant advise what is going to happen until that time.

My question is, as i was told that i would be on the £30 tariff can i expect that to happen and then add £5 for the data? I am a little peeved that the lady didn't tell me that i would not be getting any data but also that she fed me a load of rubbish.

Oscar_The_Grouch

Hi there

I hate to be blunt, but if you don't like it and think you've been treated incorrectly, complain to O2 and go straight to the top.

Start with an explanation of the calls you've made and give dates and times you called (including details of the telephone number you called from so they can trace the calls and listen to what you were told. If you go on to say "I was told I would be put on a £30 tariff and not informed that this would remove one of the bolt ons, but in addition to that I was placed on a completely different tariff. I feel you are treating me unfairly and by offering me one tariff but placing me on another, you have breached your own terms and conditions. This means that should I decide to, I can void our agreement and terminate the contract with you without fee or penalty. Please confirm that you accept this to be correct and inform me how quickly you would be able to get me my PAC code and what charge I would pay on a pro rata basis whilst I seek an alternative provider who will treat me fairly"

You aren't in a position to end your contract, but if you are going to complain you need to give them something to worry about.

Remember to include your mobile telephone number and put "Complaint: Treating Customers Fairly" as the header. Write to:

O2 (UK) Limited
Managing Directors Office
Arlington Business Centre
Millshaw Park Lane
Leeds
West Yorkshire
LS11 0NE

I got the address off their website.

nsabournemouth

Oscar_The_Grouch wrote: »

Hi there

I hate to be blunt, but if you don't like it and think you've been treated incorrectly, complain to O2 and go straight to the top.

Start with an explanation of the calls you've made and give dates and times you called (including details of the telephone number you called from so they can trace the calls and listen to what you were told. If you go on to say "I was told I would be put on a £30 tariff and not informed that this would remove one of the bolt ons, but in addition to that I was placed on a completely different tariff. I feel you are treating me unfairly and by offering me one tariff but placing me on another, you have breached your own terms and conditions. This means that should I decide to, I can void our agreement and terminate the contract with you without fee or penalty. Please confirm that you accept this to be correct and inform me how quickly you would be able to get me my PAC code and what charge I would pay on a pro rata basis whilst I seek an alternative provider who will treat me fairly"

You aren't in a position to end your contract, but if you are going to complain you need to give them something to worry about.

Remember to include your mobile telephone number and put "Complaint: Treating Customers Fairly" as the header. Write to:

O2 (UK) Limited
Managing Directors Office
Arlington Business Centre
Millshaw Park Lane
Leeds
West Yorkshire
LS11 0NE

I got the address off their website.

Many thanks there.

I have just called them back to advise them it was Tuesday and not Wednesday that i called and the person i spoke to said that if i was told i would be dropped to £30 then they have to find someway to put me on that with an inclusive bolt on for the internet! I do though expect it to be not as straight forward as that but is what i was told on Tuesday a verbal agreement?