MYSTERY SHOPPING THREAD XVI - please, no mention of client names or fees on here

mimi1234

glitterkandy wrote: »

I am indeed on facebook, I'll pm you both, I'm a bit funny about getting anymore specific than county with regards to my location

Sorry honey, just realised it was a stupid question to ask your location. So far there are 4 of us on here in West Yorkshire, yourself, missaraleigh, tas123 and me.

weeg wrote: »

So, I should get reimbursed before the end of the month? Phew! I bought £240 worth of shoes last weekend.

I just checked, I normally get my pay statement from RM on 26th and they pay soon after depending on your bank.

clippy_girl

mysterious_girl wrote: »

I can't see the appeal in staying at a hotel room for the night working on a report for no fee. Sounds boring. I'd understand if it was a profitable exercise but I can't understand why everyone wants to do it.

depending on your circs there is a way to make it profitable (think of the reim as a fee). mum did it a few times and is prob what blindman does. not going to say anything else though

GabGab*mum

First of all, I would like to say, that all of You deserve many thanks for sharing MS experiances and all kind of tips and advices.

The series of Mystery Shopping threads is true mine of knowledge regarding all MS issues. :T


At the moment I feel quite nervous because I'm new to the forum and totally fresh in the MS topics. I've already read MS tread I, II, III and will start IV, but in the meantime I found myself in big trouble.
I registered myself with Retail Eyes on last Wednesday and yesterday completed my first assignment.. As we ( me and my son ) came back home at the supper time, it's took me a while to sit down and deal the questionnaire.. There was only 30 questions, but each required detailed information. I logged into my RE MS account and opened the active assignment to choose the "continue" button and complete the questionnaire ( has few categories of question and each suppose to be reach from assignment stage list ) .. Everything seemed going so easy, but only until I realised that I can only input the answers for first 4 questions included in first category and instead of full list of categories and other options I saw only blue headings of first category ( and save answers for first 4 questions ) and below nothing more than "show unanswered questions", "submit report" and "save and finished later".. .. I thought it was some kind of temporary technical issue and that is why I decided to carry on with giving the answers ( it was something around 3 am ) with the only difference that I was doing this in word document and was planning to copy them when the website will start working properly.. I gave the final shape to my answers around 6.30 am today and decided to check, does anything change on the website.. But nothing changed. I tried to access the RE account through IE as well as Mozilla Firefox, restarted PC, updated Mozilla, updated flash, did many things but without any sign of improvement.. Of course when I've realised that it's not temporary issue tried to contact shopper support team members as well as technical team by PM directly through my RE account, I did tried to contact them as well on the phone and by email ( even posted copy of my fully filled questionnaire as word document to proof that I did, what I suppose and within the restriction time range ), but it's Saturday.. There is no response neither online, nor by phone..

To be perfectly honest I'm terrified as it was my first assignment and I don’t want to make a fool of myself just on the beginning .. There was 24 hours time restriction ( counted from 11 am yesterday as it was time I suppose to show up at the location ) to complete and submit report, which of course is already done and I couldn't do anything more regarding submitting the report .. But still I have an active assignment and theoretical chance to submit the questionnaire, but technical issue still is unsolved.. Please could you advice me, is there anything more, what I could do in this circumstances ? Should I release the job ? May someone tell me how to speak with the support team member at once they will contact me ( probably not before Monday ) ? And the last thing – do you think I will be labeled as unreliable and irresponsible and whether this matter will affect my future with RE ? :cool:



P.S. Did I metioned, that I didnt sleep yet, this situation let me feel so powerless ....

misssarahleigh

GabGab*mum wrote: »

First of all, I would like to say, that all of You deserve many thanks for sharing MS experiances and all kind of tips and advices.

The series of Mystery Shopping threads is true mine of knowledge regarding all MS issues. :T


At the moment I feel quite nervous because I'm new to the forum and totally fresh in the MS topics. I've already read MS tread I, II, III and will start IV, but in the meantime I found myself in big trouble.
I registered myself with Retail Eyes on last Wednesday and yesterday completed my first assignment.. As we ( me and my son ) came back home at the supper time, it's took me a while to sit down and deal the questionnaire.. There was only 30 questions, but each required detailed information. I logged into my RE MS account and opened the active assignment to choose the "continue" button and complete the questionnaire ( has few categories of question and each suppose to be reach from assignment stage list ) .. Everything seemed going so easy, but only until I realised that I can only input the answers for first 4 questions included in first category and instead of full list of categories and other options I saw only blue headings of first category ( and save answers for first 4 questions ) and below nothing more than "show unanswered questions", "submit report" and "save and finished later".. .. I thought it was some kind of temporary technical issue and that is why I decided to carry on with giving the answers ( it was something around 3 am ) with the only difference that I was doing this in word document and was planning to copy them when the website will start working properly.. I gave the final shape to my answers around 6.30 am today and decided to check, does anything change on the website.. But nothing changed. I tried to access the RE account through IE as well as Mozilla Firefox, restarted PC, updated Mozilla, updated flash, did many things but without any sign of improvement.. Of course when I've realised that it's not temporary issue tried to contact shopper support team members as well as technical team by PM directly through my RE account, I did tried to contact them as well on the phone and by email ( even posted copy of my fully filled questionnaire as word document to proof that I did, what I suppose and within the restriction time range ), but it's Saturday.. There is no response neither online, nor by phone..

To be perfectly honest I'm terrified as it was my first assignment and I don’t want to make a fool of myself just on the beginning .. There was 24 hours time restriction ( counted from 11 am yesterday as it was time I suppose to show up at the location ) to complete and submit report, which of course is already done and I couldn't do anything more regarding submitting the report .. But still I have an active assignment and theoretical chance to submit the questionnaire, but technical issue still is unsolved.. Please could you advice me, is there anything more, what I could do in this circumstances ? Should I release the job ? May someone tell me how to speak with the support team member at once they will contact me ( probably not before Monday ) ? And the last thing – do you think I will be labeled as unreliable and irresponsible and whether this matter will affect my future with RE ? :cool:



P.S. Did I metioned, that I didnt sleep yet, this situation let me feel so powerless ....

Welcome. Firstly don't panic. It's only RE

They don't give you jobs based on reputation adn as you will have read by now is the most least respected company (along with gap)

Wait till monday, ring and explain. Job done.

They will be fine. There computer system is normally madness.

MoneySavingBecky

GabGab*mum wrote: »

First of all, I would like to say, that all of You deserve many thanks for sharing MS experiances and all kind of tips and advices.

The series of Mystery Shopping threads is true mine of knowledge regarding all MS issues. :T


At the moment I feel quite nervous because I'm new to the forum and totally fresh in the MS topics. I've already read MS tread I, II, III and will start IV, but in the meantime I found myself in big trouble.
I registered myself with Retail Eyes on last Wednesday and yesterday completed my first assignment.. As we ( me and my son ) came back home at the supper time, it's took me a while to sit down and deal the questionnaire.. There was only 30 questions, but each required detailed information. I logged into my RE MS account and opened the active assignment to choose the "continue" button and complete the questionnaire ( has few categories of question and each suppose to be reach from assignment stage list ) .. Everything seemed going so easy, but only until I realised that I can only input the answers for first 4 questions included in first category and instead of full list of categories and other options I saw only blue headings of first category ( and save answers for first 4 questions ) and below nothing more than "show unanswered questions", "submit report" and "save and finished later".. .. I thought it was some kind of temporary technical issue and that is why I decided to carry on with giving the answers ( it was something around 3 am ) with the only difference that I was doing this in word document and was planning to copy them when the website will start working properly.. I gave the final shape to my answers around 6.30 am today and decided to check, does anything change on the website.. But nothing changed. I tried to access the RE account through IE as well as Mozilla Firefox, restarted PC, updated Mozilla, updated flash, did many things but without any sign of improvement.. Of course when I've realised that it's not temporary issue tried to contact shopper support team members as well as technical team by PM directly through my RE account, I did tried to contact them as well on the phone and by email ( even posted copy of my fully filled questionnaire as word document to proof that I did, what I suppose and within the restriction time range ), but it's Saturday.. There is no response neither online, nor by phone..

To be perfectly honest I'm terrified as it was my first assignment and I don’t want to make a fool of myself just on the beginning .. There was 24 hours time restriction ( counted from 11 am yesterday as it was time I suppose to show up at the location ) to complete and submit report, which of course is already done and I couldn't do anything more regarding submitting the report .. But still I have an active assignment and theoretical chance to submit the questionnaire, but technical issue still is unsolved.. Please could you advice me, is there anything more, what I could do in this circumstances ? Should I release the job ? May someone tell me how to speak with the support team member at once they will contact me ( probably not before Monday ) ? And the last thing – do you think I will be labeled as unreliable and irresponsible and whether this matter will affect my future with RE ? :cool:



P.S. Did I metioned, that I didnt sleep yet, this situation let me feel so powerless ....

i know this is stupid but...did you click on the category heading? Then the questions for that section come up?

and don't worry about it, I did the completely wrong shop for my first assignment :rotfl:

desperate-2-b-debt-free

Sorry only just caught up!!!

I live in a small village in between ipswich and BstE but i do visit Sudbury quite alot too. Where are the reat of you???? i am still only half way thru the questionairre test things on gap, god they seem to take forever!!! Then i will be regestering with the rest of them, reckon i'll get most of them done by the end of tomorrow, so i can fully get to grips with them all. It very daunting at first but i am so determined to make a go of it!!

squidgeum

desperate-2-b-debt-free wrote: »

Sorry only just caught up!!!

I live in a small village in between ipswich and BstE but i do visit Sudbury quite alot too. Where are the reat of you???? i am still only half way thru the questionairre test things on gap, god they seem to take forever!!! Then i will be regestering with the rest of them, reckon i'll get most of them done by the end of tomorrow, so i can fully get to grips with them all. It very daunting at first but i am so determined to make a go of it!!

You have a PM

squidgeum

look_after_the_pennies wrote: »

Lol, they do seem hard places to get covered. Mind you, I can only think of BStE being a problem for the burgers. I think because they sacked Squidgey from them! There must only be me and Kman near there. I usually do them for an increased fee. Haverhill is a bit too far for me to travel. I often go to Sudbury though when I can make a circuit involving it!

Whereabouts are you desperate 2 b debt free?

They sacked me from everything Pennies :eek:. And for no reason, as per normal.

I don't go to Haverhill as the road's awful and also I lived there for too long to want to go back, even on a mystery shop :rotfl:. Sudbury and Newmarket are both nice to go to, but only if there's enough jobs to make it worthwhile, and normally there's only one or two.

There seems to be enough to keep us all busy though, thank goodness.

blindman

mysterious_girl wrote: »

I can't see the appeal in staying at a hotel room for the night working on a report for no fee. Sounds boring. I'd understand if it was a profitable exercise but I can't understand why everyone wants to do it.

I refer you to my previous post.

It did take about 12 months of hotel stays + a very good RE allocator (who has now sadly moved on :eek: To Proof reading:eek::eek:)

No actual $$ profit made but no losses either.

Not for everyone.

glitterkandy

blindman wrote: »

It did take about 12 months of hotel stays + a very good RE allocator (who has now sadly moved on :eek: To Proof reading:eek::eek:)

Does that mean there's now someone sensible in proofreading? Hallelujah!