My new tv arrived in bits

tcr_3

Got the email through from paypal ... I've now got 20 days to bring a claim via their system.

I wonder how long the RM claim will take ? Yikes. No doubt the seller's had a shedload of emails from ebay and paypal about the disputes, haven't heard from the seller at all today. Don't want to fall out with them but I sure don't want to be out of pocket either.

Am going to give it to the end of the month then file a paypal claim. If RM, paypal & the seller don't pay up then this is my last purchase on ebay, which is a terrible shame because I've had some good buys from that site. Just can't afford such a loss, unfortunately.

mcjordi

just whack in a SNAD and send back tracked, money back easy as mate..

will cost £15 or less for parcel2go to send it back.. so long as it weighs less than 30kg which im sure a lcd tv does now?

gavjbrown

I would be looking to escalate to a claim at the earliest point, even if it means being out of pocket for the return courier.

That is unless you're confident he will give you a refund immediately. Maybe give him a call and find out his intentions.

Just one more thing, if he asks you to close the dispute and he claims he will refund tell him no. He will be trying to con you out of the money as a claim can only be opened once.

soolin

Realistically I can't see the seller refunding without you returning the item, so I can't see why you would wait any longer before escalating the claim to a full chargeback. Whatever you do you are going to have to return it.

custardy

TBH i would just organise a courier and send whats left back
use topcashback and parceltogo and you can reduce the cost under £5

http://www.topcashback.co.uk/parcel2go/

just remember it wont be insured.the only issue for you would be in the case on non receipt

angel00079

Total cynic but I wonder if a smashed TV was put in the box and sent to you. Was there a picture of the item on the auction?

Either way personally I would be escalating it as soon as possible. I understand that you want to keep it friendly, I would too. Perhaps before escalating send the seller a quick message.

amcluesent

>I wonder if a smashed TV was put in the box and sent to you.<

Yep, and what will happen if the seller responds to the SNAD that the item was trashed when buyer returned it? Couriers like parcelmonkey have very restrictive T&C for damages on 2nd hand items.

It'll be like those bottles of Ouzo that are passed around as Xmas pressies for ever, but no-one ever wants to drink.

custardy

amcluesent wrote: »

>I wonder if a smashed TV was put in the box and sent to you.<

Yep, and what will happen if the seller responds to the SNAD that the item was trashed when buyer returned it? Couriers like parcelmonkey have very restrictive T&C for damages on 2nd hand items.

It'll be like those bottles of Ouzo that are passed around as Xmas pressies for ever, but no-one ever wants to drink.

they buyer will supply a tracking number showing the item delivered
this will trigger a pay out under the SNAD dispute
unless you have a better solution?

gavjbrown

amcluesent wrote: »

>I wonder if a smashed TV was put in the box and sent to you.<

Yep, and what will happen if the seller responds to the SNAD that the item was trashed when buyer returned it? Couriers like parcelmonkey have very restrictive T&C for damages on 2nd hand items.

It'll be like those bottles of Ouzo that are passed around as Xmas pressies for ever, but no-one ever wants to drink.

The SNAD is for the tv being trashed so I cant see the seller saying its trashed in the dispute making much difference.