Beware O2 overcharging at start of contract

dcopley

I just wanted to share this experience. The sum of money involved is very small, yet has left me with an ominous feeling about O2 as I'm in the process of switching from Vodafone (after 14 years) to an O2 Simplicity sim only contract.

I was tempted by what appears to be an excellent 12 month deal for 300 minutes pm + unlimited landline calls for only £10 a month, available on the O2 website. Having ordered the simcard at 12 noon on Monday, with a promise of free next day delivery, I'm however still waiting for the card as of tonight (Wednesday). Hopefully it will be here Thursday.

However, O2 have been very quick to start charging me for a service that I cannot yet use! I received an email today saying my first bill is available online. On viewing it, I have found that not only have they started the £10 per month clock as of yesterday (Tuesday), they have imposed an additional £0.32 charge for service use on Monday 12th July, the day I placed the order!

When I eventually found their email page for Customer Service, I told them that if the £0.32 was not credited I would cancel my order under my statutory rights and stay with Vodafone. I quickly received an email back saying that they would credit me for any days I was unable to use the service due to late delivery of the simcard, I just need to email then when I actually receive it.

Moral: Don't accept unfair charges from O2 for services you can't use due to non-delivery on their part. They will back down.

dayday

02 are an absolute pain when it comes to deliveries!

I ordered a phone with next day delivery last wednesday - It arrived Monday!
According to their tracking system it didn't leave their warehouse till the Friday!