Test & Vote (merged)

starlite_2

I'm peronally not bothering at the moment as I'm dubious we will ever see the promised 'rewards' , and sods law I'm getting 2/3 surveys per day from them now I'm not answering them

Trix

miniemma wrote:

Please recheck the site over the coming weeks to find new and exciting ways of using your points!

Oooooooo - exciting ways to use your points :j

Wonder if my idea of exciting is the same as theirs :rolleyes:

Sparky67

How come when I got enough points for an Amazon gift voucher with RPoints, I requested it, my request was verified, sent to Amazon, and I received the email gift voucher all on the same day.....

aliwatts

I've just hit my first 40000, better change the rewards soon or I'm not completing anymore either.

mishkanorman

:mad: I checked my points total to make sure I had been refunded those i "spent" on my non-existent Amazon vouchers, only 1 was back on there :mad:

I have just received the reply back saying that the he had just checked my totals and could only find 1 voucher requested in the last two months (also said sorry im new here:rolleyes: )

THATS COS ITS TAKEN YOU BUNCH OF MUPPETS 5 MONTHS TO MESS ME AROUND AND THEN SAY COMPUTER SAYS NO :mad: :mad: :mad: :mad:

wow that feels better, chest all clear


mishka

Edna_Bucket_2

Right - in view of all the complaints, I thought I'd make some suggestions of how people might get some answers to their problems from "real" people within the company.

First - I reckon you could waste a lot of time using the contact form at the T&V website:

http://www.testandvote.com/contacts.php?

or by using the only email address they seem to provide on that site:

question@testandvote.com

but try those first.

If you want to get to "real" people and give them deserved hassle for their poor Customer Service, then you have to go to the parent company who runs these panels, as explained here:

http://www.testandvote.com/qui.php?

This is called To Luna, and their webpage with the names of senior management is here:

http://www.tolunapro.com/html/en/dirigeants.php

They are of course all French but there is a London office and number you could call at the bottom of the page!

You might not want to go to the expense of a phone call to France to bend the ear of the CEO, but if you do want to call Frederic Charles-Petit, you can reach him on +33 (0) 6 33 08 03 91

However, for the sake of a UK call and if you are hacked off with T&V enough to do so, I did find the numbers for a couple of the senior UK based people:

Lee Powney, Corporate Marketing Manager, ToLuna PLC: 0207 153 4557

Mark Simon, UK Sales Director, ToLuna PLC: 0207 153 4552

I wonder how quickly the T&V site problems would get sorted if a few MSE'ers made their feelings know to these gentlemen?

I also found the email for the France based "Panel Director":

Laurent Sabouret
Panel Director
Laurent.sabouret@toluna.com

If that's the general company email format, then I would guess:

Mark.simon@toluna.com

and:

Lee.Powney@toluna.com

for the other two. Might be worth copying them all in on a complaint message so they all know what's really happening out there!

Hope this helps some MSE'ers missing points and vouchers from this lot to get some answers!

droopsnout

Excellent, Edna.

I haven't quite got to 40000 points yet, but I am keeping this info for future reference.

Thanks for your time and trouble, and for posting all this.

mishkanorman

Yup, i second that thanks !!

mishka

maplegirl2011

won't even let me access my account. just get a blank page

Murgatroyd

Hmm, me too - probably done a runner with all our Amazon vouchers.