My Laptop wont update

lovethymini

Please could anyone shed some light on this frustrating problem?!

Our 3yr old Toshiba laptop has tried installing updates before shutdown about four times now, but it justs stops at "installing 1 of 10"
I've left it overnight and come back to the same message.

It runs on Windows Vista, and last night it started to install 13 updates. And failed. Again.

help!

danthemoneysavingman

suggest at least you uncheck the first update and see if the others can install...

Donnie

Have you checked for malware?

What is the model number of the laptop?

lovethymini

Sorry - what's malware?

Model number is PSL40E - 02R00NEN.

Have looked into what the updates are; it's mainly vista updates.

Donnie

Download, install, update and then run a Quick Scan with Malwarebytes' AntiMalware(it's a link). When the scan has completed, choose 'Remove Selected'. Reboot the computer, re-open the program, go to the Logs tab, open the log file just created and post it here.

[Deleted User]

Try installing each update individually rather than all at once. At least if you do do them that way, it should become apparent which update has been problematic and you can start to troubleshoot from there.

lovethymini

Donnie wrote: »

Download, install, update and then run a Quick Scan with Malwarebytes' AntiMalware(it's a link). When the scan has completed, choose 'Remove Selected'. Reboot the computer, re-open the program, go to the Logs tab, open the log file just created and post it here.

Thanks, I shall do that as soon as the laptop gets over it's latest hissy fit and reconnects to the internet...

lovethymini

anewhope wrote: »

Try installing each update individually rather than all at once. At least if you do do them that way, it should become apparent which update has been problematic and you can start to troubleshoot from there.

That makes sense - thanks!

Donnie

I'm also concerned that you have only 1GB RAM installed, unless you have upgraded since buying.

lovethymini

Donnie wrote: »

I'm also concerned that you have only 1GB RAM installed, unless you have upgraded since buying.

My C drive has 15.3GB free (20%)

danthemoneysavingman

RAM is memory, hard drive is different.