Best way to complain to BT?

Pegman

Well to be honest there isn't a setting in the BIOS labelled "Break Computer"

And as you keep going on about how this engineer "broke" it and not repsonding to what I am saying as a means to help you, I can only assume you do not want help, and what you really want is BT to buy you a new computer.

BT engineers have no need to plug anything into your mains, they do all the necessary checks through a battery powered laptop, even down to checking power line adaptors, it's all done through a laptop.

Good luck in your quest for a new PC via BT, when I want a wall knocked down can you bring your head round to do it for me please.

Chippychap

Pegman wrote: »

Well to be honest there isn't a setting in the BIOS labelled "Break Computer"

And as you keep going on about how this engineer "broke" it and not repsonding to what I am saying as a means to help you, I can only assume you do not want help, and what you really want is BT to buy you a new computer.

BT engineers have no need to plug anything into your mains, they do all the necessary checks through a battery powered laptop, even down to checking power line adaptors, it's all done through a laptop.

Good luck in your quest for a new PC via BT, when I want a wall knocked down can you bring your head round to do it for me please.

I've had the PC for two years and never had cause to enter the BIOS so why would a travelling engineer?
I have no recollection of you asking a question that I have not answered fully.
And I CERTAINLY have no recollection of you offering ANY help whatsoever.
Are you sure you are not related to the "happy amateur" engineer?
You are NOT the first member of BT to appear in this thread.

An old adage, if you can't offer any help then why post?

Browntoa

I suspect you will have no joy as you will need to prove that the damage was done by BT and not broken already , nigh on impossible to prove unless you know a way

Chippychap

The amount of traffic change.
Also, if he didn't need to plug anything in why would he have left something else unplugged?
He was upstairs twenty minute not plugging anything in.
Pretty slow guy.
Other posters on other sites have copped happy amateur engineers mucking about, all "know more about your PC than you do".

Chippychap

Browntoa wrote: »

I suspect you will have no joy as you will need to prove that the damage was done by BT and not broken already , nigh on impossible to prove unless you know a way

I should imagine that the H/D AND PC log all that happens so final catastrophic event will be logged as happening whilst BT clown was there.

Chippychap

closed wrote: »

You've had the engineer on the phone, why didn't you ask him what he did, instead of whinging and trying to hold an inquest on here?

If you want help fixing it, post a thread in the techie section, but if you continue your aggressive attitude to people trying to help you, don't expect too much advice.

Firstly, my thread is headed " Best way to complain to BT?"
so nothing to do with PC's

Secondly I have had two emails warning me that many of the volunteers on these threads are BT.

Should have guessed as you are next to useless.

I think I've sussed at least three of 'em.

May be one engineer short by the end of the week.:cool:

Thank you other guys for the heads up.

closed

If you had taken the useless advice this afternoon, your PC would probably be working now.

Thanks for your "useless cu nt" PM, do send some more if it helps soothe your anger, plenty of pm space.

Good luck with your obnoxious crusade.

YeOldOne

Chippychap wrote: »

I've had the PC for two years and never had cause to enter the BIOS so why would a travelling engineer?
I have no recollection of you asking a question that I have not answered fully.
And I CERTAINLY have no recollection of you offering ANY help whatsoever.
Are you sure you are not related to the "happy amateur" engineer?
You are NOT the first member of BT to appear in this thread.

An old adage, if you can't offer any help then why post?

Most people would never need to enter the BIOS and I certainly can't see why a BT engineer would under any circumstances.

I think what may have happened is that he switched the machine off in error, panicked, switched it on again, panicked so more, pressed a few buttons and well and truely firked it up.

BIOS setting differ from make to make, so it is very hard to diagnose what has gone wrong (and how to fix is) through a forum medium like this.

Sadly you live a little tooooo far away for me to offer to come round and fix it for you (I'm in Gloucester) but I will offer a warning. Do not attempt to use, or allow anyone else to use, the restore discs that came with the computer - unless they first make sure that any data you have on the internal drive has been copied to somewhere safe. All to often I have people come to me who have taken their computer in for repair only to find some moron has gone "Oh, here is the restore disc, that will get everything working again." Well it does, it usually puts things back to the state the machine was in when it was first set up - and all the data (documents, photos, MP3s and the like) have vanished.

As to the external hard drive, that may be OK. Provided another computer can read the format on the drive then you should be able to plug it in to another computer and access it.

Hope you find a solution soon.

--
Bob.

YeOldOne

Chippychap wrote: »

I should imagine that the H/D AND PC log all that happens so final catastrophic event will be logged as happening whilst BT clown was there.

It may be, but getting at it requires expert knowledge which even the average repairman would not have.

The facts that the computer was clearly working before he went into the room (otherwise why would you have been complaining about your ADSL connection) and it was not working when he left. Stick with that don't let them divert you.

--
Bob.

Pegman

Chippychap wrote: »

I've had the PC for two years and never had cause to enter the BIOS so why would a travelling engineer?
I have no recollection of you asking a question that I have not answered fully.
And I CERTAINLY have no recollection of you offering ANY help whatsoever.
Are you sure you are not related to the "happy amateur" engineer?
You are NOT the first member of BT to appear in this thread.

An old adage, if you can't offer any help then why post?

If the PC doesn't respond to "enter" ( it should at least make the HD click over) have you tried the obvious and made sure that all the mouse and key board leads are plugged in properly, if he was fiddling around the back he may have dislodged one.

This is the question you failed to respond to.