Royal Mail - No help for mail theft?

RedLetter

Kangol_Rat wrote:

Ive been having ebay payment not arriving, one payment had the side of the envelope totally ripped off, but the postal oreder had my name on it, and this was inside!! Then last week, i had a payment and the OH noticed it had a rip on one corner. suprise suprise, no money inside!! I had two payment BOTH go missing, from two totally different people. This all in 3 months!

I for one am totally sick of it! What happened to the good ole royal Mail we had? The one that ENSURED you got sure post, and not just "dumped" it on your doorstep, rang your bell and just walked away, even when raining!!!

I asked headoffice about this, and got no response

The sorting machines sometimes chew the letters up or rip the ends off!
The postie sorting your mail should have noticed the damage and put it in a special clear envelope, which acknowledges the RM are aware of it.

Sending money in the post seems a bit daft, you don't say wether it was coins or notes?

RedLetter

CM86 wrote:

What I mean is there isn't a choice for day to day delivery of daily post! Fair enough there's plenty of courier services, but why should the consumer have to pay extra when a company's too incompetent to do it's job properly?

There is another choice...............you could do it the old fashioned way, get on your horse and delivery it yourself

chipmunk

Kangol_Rat wrote:

Ive been having ebay payment not arriving, one payment had the side of the envelope totally ripped off, but t:eek: he postal oreder had my name on it, and this was inside!! Then last week, i had a payment and the OH noticed it had a rip on one corner. suprise suprise, no money inside!! I had two payment BOTH go missing, from two totally different people. This all in 3 months!

I for one am totally sick of it! What happened to the good ole royal Mail we had? The one that ENSURED you got sure post, and not just "dumped" it on your doorstep, rang your bell and just walked away, even when raining!!!

I asked headoffice about this, and got no response

Never, ever, ever send (or ask people to send) cash through the post!! That's just asking for trouble

Ignite

I think it is time you contacted Postwatch, the industry watchdog. They would be most interested that (so called) Royal Mail refused to take your complaint seriously. They will then look into it on your behalf.

https://www.postwatch.org.uk

Andy

Kangol_Rat

Kangol_Rat wrote:

Ive been having ebay payment not arriving, one payment had the side of the envelope totally ripped off, but the postal oreder had my name on it, and this was inside!! Then last week, i had a payment and the OH noticed it had a rip on one corner. suprise suprise, no money inside!! I had two payment BOTH go missing, from two totally different people. This all in 3 months!

I for one am totally sick of it! What happened to the good ole royal Mail we had? The one that ENSURED you got sure post, and not just "dumped" it on your doorstep, rang your bell and just walked away, even when raining!!!

I asked head office about this, and got no response

to add to this, two parcels, or more like packets I sent last friday, neither have arrived, and then yesterday, an ebayer messaged me to say a payement they had sent to my home, had been returned saying undeliverable

I have had enough, and am going to make a complaint!

Kangol_Rat

chipmunk wrote:

Never, ever, ever send (or ask people to send) cash through the post!! That's just asking for trouble

I never ask it to be sent! I know the hassle is causes, hence why I asked her to pay again due to this being down to her sending it

Kangol_Rat

RedLetter wrote:

The sorting machines sometimes chew the letters up or rip the ends off!
The postie sorting your mail should have noticed the damage and put it in a special clear envelope, which acknowledges the RM are aware of it.

Sending money in the post seems a bit daft, you don't say wether it was coins or notes?

one was coins and the other notes

achtunglady

Just a thought,why not arrange to collect credit cards/debit cards from your local branch. I have always done this because I want to minimise the chance for some rogue postie to get his mits on my cards, as normally it is sent by internal mail by the banks, and this way is more traceable.
I appreciate that alot of people work and cannot get to the bank, but surely you can pop in during lunch time? And why oh why do credit cards not have the picture of the card holder laser etched on the back?? Double security.

santana-mx3

firespire wrote:

I'm sure the Royal Mail are able to flag your mail up to be "watched" if there is reason they think mail is missing.

A colleague of mine had a problem with mail not arriving. Sometimes items were left outside instead of being pushed through the letterbox (despite being small enough) so he thought that perhaps other items were being stolen while left outside. He kept reporting this to the RM whenever his mail was left on the step and whenever any letter or package he was expecting did not arrive.

Eventually the RM said that they were aware of the problem and were investigating the postman whose round my colleague was on and were very grateful for all the information he had given. Then one day, they phoned to say that they had got the police involved and got a search warrant for the postman's house and found stacks of mail and CDs/DVDs etc which should have been delivered to people on that postman's round. His defence: "No-one told me I couldn't keep the mail if there wasn't someone at the door to give it to"!

santana-mx3

achtunglady wrote:

Just a thought,why not arrange to collect credit cards/debit cards from your local branch. I have always done this because I want to minimise the chance for some rogue postie to get his mits on my cards, as normally it is sent by internal mail by the banks, and this way is more traceable.
I appreciate that alot of people work and cannot get to the bank, but surely you can pop in during lunch time? And why oh why do credit cards not have the picture of the card holder laser etched on the back?? Double security.

The only time I ever had a problem with a credit card going missing, was when I had to collect it from the bank. There were loads of fraudulent transactions on it, going way above my credit limit, but it did actually help that I hadn't collected it from the bank because it was easy for me to maintain that it was the bank's fault.

Once, I arranged to collect a debit card from a different, more local branch of a building society since the branch which was holding it for me to collect was a couple of hundred miles away. They agreed to arrange this for me and I was supposed to go to the local branch in 2-3 days time to collect it. However, the next morning, my debit card arrived in the post in an envelope with a compliment slip. So much for fraud prevention measures.