BT Cancellation Charges

ian1984_2

I have had exactly the same problem today. phoned to cancel the bt line in my old house as my new (rented) house has a existing contract from the landlord i need to take over for 6 months or so. Now been told i am on a auto renew contract with BT (i'm not so naive to think they dont have a piece of small print with a checked tickbox on file from me but i would not openly embrace the idea of a contract i have no control over!) and it will cost me £60 to cancel the current "contract" i thought i had finished in April! i did not even think the contract was an auto renew especially as was informed the "great price deal" i had initially signed up for had ended when my initial 12 months was up!

apologies for all the !! and "" but moving is stressful enough without BT trying to squeeze out of me what little i have left for the month after all the agents fees and telling me i have no option but to pay the charges for a deaql i thought had expired months ago!

Has ANYBODY had any luck getting some understanding out of these guys??

Vicki78

Hi

I am now in same boat as everyone on here it seems.

I have just called BT to enquire about cancelling my landline and BB and have been told the same thing as many others in respect to being in a 12 month contract for my landline (to which I knew nothing about as did others). They informed me they sent a renewal letter in March. I confirmed I hadn't received this (as I hadn't) and requested they send me a copy of this, to which I was informed they cannot do this. This is a load of "baloney" (for a polite word) I know you can send replicated letters.

I was informed there would be a cancellation fee £67.20. (its amazing reading these post's the variation of fee's being charged. Shouldn't there be a standard charge?)

I was informed that I am no longer in contract for my BB but to cancel this there is a £25 charge (how can they charge for something I am not in contract for?)

Later into the 25/30 minute call I was informed the total cancellation fee would be in the region of £90-£100. Either BT cant do maths or they just charge what ever figure comes into their heads at the time.

I am going to change provider regardless as the annual saving I would make is in the £160 region.

Has anyone challenged BT regarding their fee's and won?
Are BT able to charge a fee for something Im not in contract for?

Can someone please help???!!!! :mad:

I would like to :wave: to BT for good!

mobile48

Vicki78 wrote: »

I was informed that I am no longer in contract for my BB but to cancel this there is a £25 charge (how can they charge for something I am not in contract for?)

If you search for Cease Charges on this forum or Google you should find more information on these and why you are charged them when not in a minimum contract.

Here is what BT says:

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=26823&s_cid=con_FURL_ceasecharge

If you read this it may be possible to avoid them. Unable to say much more as BB outside scope of thread.

I agree it looks like Cancellation fees should be challenged with BT.

Mark_In_Hampshire

The £90 to £100 accords with the cancellation charge of circa £67 plus £25 for the broadband.

The BB cancellation charge was introduced a while back, and if you were in contract then, gave you a perfect opportunity to jump ship without penalty, however it's too late now.. the charge is because you're cancelling your broadband, not migrating to another supplier using a "MAC" code. I believe (do check) this fee does not apply if you change supplier although there can be issues with MAC codes when migrating to an LLU supplier which make it impossible to use one.

The other charges depend on the length of the contract left to run, so they'll vary from person to person.

What it all comes down to it whether you agreed to an automatically renewing contract or not.

mobile48

Mark_In_Hampshire wrote: »

As the title of the thread is about cancellations, worth repeating (to all readers, not targetted at the above post):

Always cancel in writing.

Every time. No exceptions.

Otherwise, it is just your word against theirs.

This is good advise. Although I preferred just to phone the new supplier and let them take care of everything for me. This was the best option for me as I needed someone to be responsible and ensure the switch over goes smoothly. I did not talk to BT but did get a acknowledgement from them a few days later.

mobile48

See the following link on cancelling renewable contracts:

http://www.which.co.uk/advice/home-phone-contracts---your-questions-answered/index.jsp

Also found some more information here:

http://www.telegraph.co.uk/finance/personalfinance/consumertips/household-bills/7291230/BT-pulling-a-fast-one-over-contract-cancellations.html