Terrible customer service!

Lifeisbutadream

aliasojo wrote: »

Well without knowing exactly what you wrote to him, it's hard to have an opinion on his reply.

He may have been a total @ss, or you may have come across (even although that was not your intent) as 'difficult' ....who knows, it's all subjective.

I'd put it down to experience if I were you and as balmk says, ask in the techie board, they're a great lot in there, helped me out loads of times. Fingers crossed you get something that fits the bill better this time.

The thing is, even if I did come across as difficult, he still shouldnt be such a nob! I deal with customers day in day out and would love to be rude to some of them but you just dont, do you?

I will def ask for help on techie board here - I have before and had some good advice

nomoneytoday

A 3 year old pc can be slow, or starting to become obsolete, depending on the software used.
Additionally, £1500's worth of pc 3 years ago, today could be almost worthless, as many companies write them off over 3 or 4 years.

However, he could have sorted the issues for you amicably, and kept a customer for tomorrow.
Politeness is free after all

aliasojo

Lifeisbutadream wrote: »

The thing is, even if I did come across as difficult, he still shouldnt be such a nob! I deal with customers day in day out and would love to be rude to some of them but you just dont, do you?

No, I agree with you there.

Lifeisbutadream

aliasojo wrote: »

No, I agree with you there.

Plus, I wasnt difficult, I was and always am, perfect...

Coopdivi

Thing is though why would you want to go back to a company that has given you such dreadful service in the past?

kwaks

So 3 years ago you bought from him, then complained.

Then you had him in to add memory to the system, then complained.

Maybe he just wants a quiet life?

Lifeisbutadream

kwaks wrote: »

So 3 years ago you bought from him, then complained.

Then you had him in to add memory to the system, then complained.

Maybe he just wants a quiet life?

If he wanted a quiet life then why didnt he just refund me the money from the upgrade (which I complained about straight away?)



Maybe he just isnt very good at running a business (unless he thinks running a business is just collecting money and then not worrying about future business, feedback and customer relations?)

claretmatt

Why did you use him again after the issues you'd already had with him?

kwaks

Lifeisbutadream wrote: »

If he wanted a quiet life then why didnt he just refund me the money from the upgrade (which I complained about straight away?)



Maybe he just isnt very good at running a business (unless he thinks running a business is just collecting money and then not worrying about future business, feedback and customer relations?)

He would be even worse at business if he refunded a memory upgrade when it wasn't the issue.

TBH it sounds to me that you are no good at being a consumer, as you keep returning to someone who IYO always gives poor service

Lifeisbutadream

kwaks wrote: »

He would be even worse at business if he refunded a memory upgrade when it wasn't the issue.

TBH it sounds to me that you are no good at being a consumer, as you keep returning to someone who IYO always gives poor service

I went back to him with a problem, which he told me would be fixed with a memory upgrade - I didnt just randomly ask him to upgrade my memory.

I went back to him with a problem, I didnt 'keep returning to him'