Old folks have let Voda PAYG expire

amcluesent

So elderly relatives only want their mobi for emergencies while on holiday. Unsurprisingly they've fallen foul of Voda's T&C regarding no billable use for 90 days and the SIM has been cancelled and PAYG credit snaffled up.

Just wondering what peeps think is the best approach to Voda customer services, to at least get the credit refunded. Will playing the 'we fought the Nazis' card work?

scarednshakin

Hi, this also happened to my daughter, when I phoned Voda they said there was nothing they could do with regards to the credit left on her card so she lost it all.

Really is annoying when you only want to use the phone for emergencies.

utilitybroker

Is it not 180 days,or has it been reduced.

rogertyler

utilitybroker wrote: »

Is it not 180 days,or has it been reduced.

As far as I am aware it's 90 days. This happened to my uncle and he had over £20 left on the card, although when he called Voda they had no problem transferring the credit to the new Voda PAYG card I gave him. That was only a few months.

JSF

I have had a vodafone pay as you go sim for a few years now, to keep it active I need to make a chargeable call every 180 days.

After 180 days is up if I dont make a call the line is disconnected.

I think the 90 days is the time Vodaphone then allow you to reconnect and you should get the credit back, otherwise it is lost (after 270 days in total). Something to do with recycling the number I think and assuming you notice the line has gone dead.

Hope that makes sense.

billsavings

You get at least 270 days 180 + another 90 to sort things out.
They dont take your credit away completely after 90 days.

"6.2 Where the Mobile Equipment is suspended because you have chosen not to use the Services (as defined in 6.1(c) above) for a period of 180 days, we will, on request and within 90 days of suspension reconnect the Services and make any previous credit held on your account at time of suspension available. If you have not kept to this Agreement or not used the Services for 270 days, and we disconnect the Mobile Equipment, any credit held on your account will be forfeited.
6.3 We will try and tell you when we suspend, restrict or end your use, but we are not required to."

http://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&_pageLabel=template12&pageID=PTC_0006

Easily avoided by making one chargeable call every 6 months ish.