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Santander ISA Problem - Other Customers Details Sent To Me

OliverDriver · 2010-07-05 21:18:02

My wife and I both have / had Santander ISA, we decided to cash these in, first mine which I tried to do over the phone 3 times, each time informed that I would receive a cheque within 7 days, each time I received nothing, so I went to a branch and they said it was impossible to do over the phone as forms needed to be…

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juicyjude Posts: 670 Forumite

13 July 2010 at 7:36PM

No we arent confident either!!!!!Hubby gave his certified ID to staff in branch to send to H O, and guess what! Cant be located, "oh its not lost just cant locate it, would you like to submit new ID" Going through the complaints procedure, got a letter three weeks ago saying they would investigate. The deadline is getting nearer for the I C O to get involved. Hubby is a lawyer so he will stand his ground!

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Santander ISA Problem - Other Customers Details Sent To Me

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