AVG Security Infection

aliEnRIK

Heres a direct download ~
http://www.filehippo.com/download_malwarebytes_anti_malware/download/bf7bdc016623eccdb800a61c3de8dfea/

Does that work?

dragon934

AlienRik, correct me if i'm wrong but doesn't a "file missing" sort of message like the Remind_XP issue indicate the virus has changed something in the sys32 folder and tricked windows into thinking its dependant on it, (like a body crying out for heroin)
I remember having a similar problem years ago, and even though the virus had long gone, I still had to do a little spring cleaning in the registry.
As I said this is aimed at AlienRik, the OP should ignore incase I'm wrong

babyj3

aliEnRIK wrote: »

Then please follow post #5 (without the safe mode obviously)

I can follow instructon that are specific and am OK as long as all goes as it should but if a problem arises it throws me as i do not know what to do to sort it e.g.
last time i tried to follow post5 as soon as i got onto file hippo site as per 1st link after following the first link to the malware I got the message 404 error - page required cannot be found - so I looked and saw the link for malware at the top of the page and decided to download that but at the bottom left after download I saw the message done with errors - but i continued - am not sure I should have or should have tried to downlaod again and again until no error message at bottom left - I clicked scan but nothing came up as found and did not needed to tick anything - I then rebooted and downloaded the filehippo hijack this - that also came up with error on page - and again i contued and clicked scan - no main menu to let me choose system scan (does save log to file mean copy and paste? not good with techie terms if I have not heard them before)or will it give me the option to save og to file?
as I said i can follow instrctuions as long as I know what to do and all goes as explained but when it goes wrong/is different from expected it throws me so thought I should ask any questions before i follow post 5 again so that I am prepared as i don't want to just guess what to do next time
I really really want to do this and again thank you so very much for your help/advice:A
also can I please ask if I am safe to order from a secure site with this computer and give personal details as it seems to me that this is a virus on my computer and not a hacker who can get at personal details if I input them? or am I wrong on that score?have not been taking any chances so far but any advice would be appreciated as i do want to order an appliance and there is an online only discount but not worth any savuing at all if there is the slightest chances of identity theft etc thanking you

fwor

babyj3 wrote: »

can I please ask if I am safe to order from a secure site with this computer and give personal details as it seems to me that this is a virus on my computer and not a hacker who can get at personal details if I input them?

I don't think anyone will be able to answer that for sure. If you have not been able to successfully complete the scan and removal process, there may be parts still present.

Your distinction between viruses and hackers is not valid. Some viruses are designed to capture personal data and send that data to another computer via the internet. They work autonomously and do not need any external input to steal your data.

aliEnRIK

I really wouldnt risk online transactions/banking or whatever with your computer in the state it is

aliEnRIK

reset the hosts file (It might 'look' complicated, but just follow what it asks of you line by line) ~
http://support.microsoft.com/kb/972034

Then try post #5 (#22 for malwarebytes) again

babyj3

aliEnRIK wrote: »

reset the hosts file (It might 'look' complicated, but just follow what it asks of you line by line) ~
http://support.microsoft.com/kb/972034

Then try post #5 (#22 for malwarebytes) again

I had just plucked up the courage to give it another go and read your instrcutions about resetting host file and realised I'm not techie enough to carry the instrcutions:mad::o
I suspect your answer will be NO as the comp/virsu will take over but my problem is that after reading through what i need to do i get to points c & d and don't know how to open the new created hosts file in a text editor not even sure what Notepad is:o
and then don't know how to copy the following text to file
Thanking you so much for your help/advice I feel as if I am letting you down by my lack of knowledge
I am now at the point where i think i need a prof in to do this for me or would you advise to try post 5 anyway before I make the call?
I can say that when i got the message about a virsu it mentioned Banker.Fox and Win32
:A

aliEnRIK

I cant even guarantee that when the hosts file is reset that it will work.

Try this program ~
Download HostsXpert
http://www.softpedia.com/progDownload/Hoster-Download-27041.html
and then follow the below steps.

* Unzip HostsXpert.zip
* It will create a folder named HostsXpert in whatever folder you extract it to.
* Run HostsXpert.exe by double clicking on it.
* click the Make Writeable? button.
* click Restore Microsoft's Hosts File and then click OK.
* Click the X to exit the program

babyj3

aliEnRIK wrote: »

I cant even guarantee that when the hosts file is reset that it will work.

Try this program ~
Download HostsXpert
http://www.softpedia.com/progDownload/Hoster-Download-27041.html
and then follow the below steps.

* Unzip HostsXpert.zip
* It will create a folder named HostsXpert in whatever folder you extract it to.
* Run HostsXpert.exe by double clicking on it.
* click the Make Writeable? button.
* click Restore Microsoft's Hosts File and then click OK.
* Click the X to exit the program

sorry but my internet connection has been down - problem with router
well - i decided to call in professional help and it was a good job I did as he took over 4 hours to clear and clean my computer as i had z.bot root kit virus and he advised it was all to get my bank/credit card details and it took him ages to clear all the viruses and even then every time he tried to get on the internet my computer became reinfected and that is what took him so much time, he said he had seen z.bot before but not this one which is particularly nasty and difficult to get rid of - but he did it and then he said that my broadband speed wa slow and tested it and found a fault with the router as did the provider when they checked from their end so got a free router - what a day but it is all now done and i am so gald that i tried and grateful to you all for your help/advice but in the end it wasn't just a virus it was z.bot :mad:whoever it was did not get to my money and as soon as i knew i had a virus I told the bank and card co so they were already loking for suspicious activity but assure me that al is well anyway - phew!!!! even considered giving up comping altoghether at one point but not for long:o:DI get too much pleasure and have met so many nice helpful virtual friends too:)
Hope it never happens to any of you and thank you again especially aliEnRIK:beer:have a lovely weekend, I will now:j