AVG Security Infection

babyj3

babyj3 wrote: »

I thought it said avg security suite not av but perhaps I misread in my panic:ocan I follow the instruction in post 5 anyway as they seem easier than bleeping.com and will I be able to download the 2 links once I go into safe mode
thank you for telling me how to copy and paste - i'm feeling such a fool at the moment!!! and do appreciate your time and trouble in instrcuting me, thank you very much

It could be another bogus message but before I got to do anything re the other probs I noticed that the icons at the bottom of my comp did not show any security at all and the messages asking me to buy av security package have stopped and I checked and am getting the message that my security i.e. firelwall/ other than anti virus (the avg which i removed before attepting the other day to replace it with avast) have been turned off and i have no security whatsoever!!!
Should i panic!!!and what should i do ?

aliEnRIK

Please follow post #5
And stop panicking

Theres really no reason to panic over something of this nature.

babyj3

aliEnRIK wrote: »

Please follow post #5
And stop panicking

Theres really no reason to panic over something of this nature.

not panicking now - had a rest and came back to try again
I now have security back on and have no messages coming from AV secvurity but I am sure they are there lying dormant but i could be wrong - when I turn on comp I always get the message Remind_XP.exe has encountered problems and needs to close , send error message.
I am afraid that you are going to think I am an idiot but I tried to sort things out and rather mixed and matched the advice given and now i am unable to boot inot safe mode - a bit like the description in System Config even though I did not use that option
Here is what happened
I went into safe mode with Netwking as advised by bleeping.com as I wanted to get controlo of my broswer back and i tried to download rkill but it wouldn't dwnld so....
I then tried to follow the advice in post 5 re filehippo but when I got to filehippo got the message 404 error page requ cannot be found so i clicked on the malware dowload and used that but it then said done but with errors on the page so i tried again but the same message so i came out of safe mode and then tried to reboot into F8 and it would not let me so i just came onto the internet went into filehipphijackthis and dwnlded and did the scan again it said error on page so I gave up and came back yesterday - no more messages from AV wanting me to buy and i could use my bowser and decided to system restore to 18/62010 before I had the problems and to restore security and i can use my comp as normal except for the fact that i cannot use IE only F/fox - IE screen freezes and will not let me out, I have to turn off comp and restart and can only get f/fox
So I looked on security screen and found info about windows probs and the microsoft essentials/windows live onecare and micro defender and tried to use them but cannot download to f/fox as per instructions and IE will not let me in as screen freezes - so i gave up and came back on today
I again tried to get into safe mode and useIE to download Microsoft/windows essential/onecare and defender but i cannot get into safe mode as the comp just sqeaks and turns itself off and i have to wait about 10 mins before i can get compt to turn on as normal
I suspect that the malware is well and truly embedded and that i need to call out a professional to cure the problem - I am thinkng that the little knowlefger that i had has caused me to do things that I should not have and that I have messed up big time
I am not panicking but am so fed up that I am thinking of giving up and leavin gthe malware there or jsut giving up comping altoghether as if this is sorted by a professional and it happens a few days later and then again after that i could forever be calling people out - if i had managed to sort it i would have felt that i could sort it if it happened again
I will give it one more try if anyone has the patience and can advise otherwise this may be the time to say thank you all and leave it
I would like to says thank you to those of you who have tried to help - i am very grateful for your time and effort:A

aliEnRIK

baby ~
We (well at least most of us) post methodically. That is to say, ONLY follow the advice given if your unsure of what to do. If you have problems then simply post what happened when you tried (Or whatever)

Restoring is generally a bad idea as you can undo any good youve already done (especially when the machines infected)

Anyways, this is all a bit late in the day.......

Whats happened now, your probably going to need to get someone in (And you wouldnt beleive me how much I HATE giving that advice out)

There is the option of formatting and reinstalling windows, or attempting a repair etc. But I suspect that will be tad too much for you

babyj3

aliEnRIK wrote: »

baby ~
We (well at least most of us) post methodically. That is to say, ONLY follow the advice given if your unsure of what to do. If you have problems then simply post what happened when you tried (Or whatever)

Restoring is generally a bad idea as you can undo any good youve already done (especially when the machines infected)

Anyways, this is all a bit late in the day.......

Whats happened now, your probably going to need to get someone in (And you wouldnt beleive me how much I HATE giving that advice out)

There is the option of formatting and reinstalling windows, or attempting a repair etc. But I suspect that will be tad too much for you

it sounds very complicated and long winded - I can follow instructions as long as they are very specific and simple but I think this is not going to be
I can use my computer as you can see but I am worried about what is lurking there and how any info gleaned by this malware can/will be used as a friend whose hubby is an IT expert (and no he wouldn't help) had his comp hacked into and his bank account targeted a while ago so that is always a worry for me as I am not even techie and do not understand what this malware can/might do
I thank you very much for your advice/help and again say that a little knowledge can be worse than no knowledge at all and that is very true in my case I feel:o:o

aliEnRIK

Can you get on the internet at all with the computer?

babyj3

aliEnRIK wrote: »

Can you get on the internet at all with the computer?

yes as long as i use firefox i have no probs at all:Dit's just IE that won't let me online and i can't go into safe mode - I have no more messages re viruses etc it's just when i start up i get the message Remind_XP.exe has encountered a problem and needs to close - whether i I send the error message or not I can click firefox and get on the net and have no problems at all - and no message from AVsecurtiy or that my comp is under attack and has 34 viruses and no more flashing up porno sites either:j , non of that now I am just worried about what is/may be lurking there
I am on the comp now:Tand can e-mail surf the net etc
I have suspended my online banking and daren't use my c/card online but other than that I am OK but worried that someone could hack in and use my ISP for something illegal - seen what these people can do and make it look like it comes from your comp and that worries me - don't want the police breaking my door down and accusing me of all sorts of things I have not done but look as if I have due to hackers
I get very worried about those things after some of the progs I have seen about what can happen - probably my age and lack of understanding about what hackers can and can't do:o and concerned about if malware is passing on private info from my comp to some hacker

fwor

The remind_xp message ~appears~ to be something innocent (a recovery CD creation tool).

If I were you I would do a complete re-run of the malware removal process, as described by alienRik - the fact that IE is not working properly may indicate that a part of the AV security infection is still there.

These types of virus have several components, and it's possible that the part that is supposed to stop you reaching anti-malware sites is still active (or there but broken).

aliEnRIK

Then please follow post #5 (without the safe mode obviously)

babyj3

fwor wrote: »

The remind_xp message ~appears~ to be something innocent (a recovery CD creation tool).

If I were you I would do a complete re-run of the malware removal process, as described by alienRik - the fact that IE is not working properly may indicate that a part of the AV security infection is still there.

These types of virus have several components, and it's possible that the part that is supposed to stop you reaching anti-malware sites is still active (or there but broken).

as I can get onot site but now get redirected or am redirected first time and have to try a few times
As I said i can follow simple and specific instructions but, as when i followed post 5 last time the first thing i encountered when using the first link to filehippo malware was the message 404 error page requested cannot be found so I clicked on malware at the top of the page and downloaded that only to find at the bottom left hand the message 'done but with error on page ' so it threw me - am i to just keep runnjing the download malware until it doesn't mentions error on page or do I have to remove it first or is that message not important (I thought it was)-I was never given the option Perform Quick Scan only scan and I did that but nothing came up as found and I had no option to tick anything - is that because of the error on the page ?
then when I downloaded the hijack this I only saw a menu at the side of the page asking if I wanted to scan and I selected 'scan' and that also came up done but with error on page so i came out of the screen as i was unsure what to do.
If i get those message again am I ok to follow post 5 again and again until i get no error messages or would I do some harm by keep downloading??
I am OK as long as it goes alright but when things go wrong i am uncertain what to do and that is when i guess and then get things wrong:o
Thanks again for your help and advice :A- I would like to try to sort this and will have a go on Monday as i don't have the time now as need to visit friend in hospital
Also do you think I am safe to use my computer to order online or should I stick to the phone?