AVG Security Infection

BLUEWKD

I am posting this for a friend who has previously posted on another thread and would appreciate any help. Original posts here https://forums.moneysavingexpert.com/discussion/1729533
As you may gather from her posts, she is not tecchy whatsoever, so any help you may give would be appreciated in a step by step instructions way please. Thanks in advance.

keep getting the message that windows reports that my computer is infected and do i want to run anti virus scan/software but when I do AVG security advise that the free version that i have is not good enough and I need to buy their better version - the I get their alert that my computer is being attacked by an internet virus which could be password stealing attack a trojan dropper or similar and i must buy their security package and that my system might be at risk now - it seems like a ploy to me to get me to buy their security but I am not sure and either way canh anyone advise how to solve this problem - stop them keep asking me to buy and check for viruses as I have no idea what to do
Do I need to call in a professional to check my computer and anything I did before the message came up is the info safe if i was logged onto a secure site or do I have to worry about confidential info being stolen
I am at my wits end so anyone with any advice please - Thanks

my computer won't let me download avast or anything else, I keep getting message crashreporter.exe is infected and then avg flash up their premium security package £50+ and take over my computer
every time i try to click onto a link i get a message that some file or other is infected and again the avg selling tactic - I have even removed avg anti virus from my comp but they seem to have taken it over
I tried system recovery but cannot get into there as it says file infected and same with add/remove programmes am at my wits end and wondered if running the recovery disc would do it but am aware that it will wipe everything from my comp - in between times I am being linked up to porno sites that just flash up on my screen and then avg again ask if i want their anti virus at a price - their free anti virus let all of this through!!!!!

jclegs

Try booting the computer into safe mode and remove AVG from there. You can do the by pressing F8 on startup before the windows loading screen.

Then download something like Avira Personal from another computer and install it via a memory stick.

beardiedog

See the "Unable to remove virus from my computer" thread below for help in removing this virus or go to bleepingcomputer.com for detailed instructions on how to remove it.

babyj3

jclegs wrote: »

Try booting the computer into safe mode and remove AVG from there. You can do the by pressing F8 on startup before the windows loading screen.

Then download something like Avira Personal from another computer and install it via a memory stick.

but I don't have access to another computer and don't know/understand how to use a meory stick as I am not very good with this techie stuff and don'ty underdstand how to use these modern gadgets:o

aliEnRIK

Reboot and keep pressing F8 to get into SAFE MODE WITH NETWORKING

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM QUICK SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds
If anything was found then do the exact same but run a FULL scan


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)
If you get a message that you cant write to the hosts file then Press the SHIFT key, and whilst holding it RIGHT CLICK and select RUN AS (admin)

babyj3

beardiedog wrote: »

See the "Unable to remove virus from my computer" thread below for help in removing this virus or go to bleepingcomputer.com for detailed instructions on how to remove it.

I have read and printed the instructons from bleeping computer and see that i was right in thinking that AVG had themselves infected my computer to get me to buy their product - they are no better than pirates and no one should trust them or deal with them IMHO - I would rather stop using a computer altogether than let them hold me to ransom - I am not tecvhie so this has all made me very ill with worry so I am so grateful to those of you who are helping/advising especially Blue:Afor takiing up my problem and those of you who have tried to advise:Atoo!!! granny is grateful:D
I am bracing myself to go through the instructions from bleeping.com and only hope that i don't need the use of another computer to download rkill - but hopefully not and I will keep you informed as to how i get on - I have been too frightend to log into my e-mal just incase a virus/trojan followed me and got personal info about me - I have already had my e-mail cloned and had a spam e-mail from myself trying to sell viagra:eek:my friends will think i have finally lost it:eek:if they receive one too!!!!! then again I might get a few oders:rotfl:
So off i go to try to get AVG off my comp and then i can look to buy myself a new TV (it conked over the week-end and various other appliances that have all 'gone' within the last few days - not a good time at the mo' but made better by knowing that you nice people are out there and willing to help wiht my comp problem
Wish me luck please;)I'll need it:eek:

aliEnRIK

Erm

The link to bleeping is AV SECURITY SUITE. An illigitimate bogus program
its not AVG, which is legit

Follow the instructions if it IS av security suite your infected with. otherwise id follow post #5

babyj3

aliEnRIK wrote: »

Erm

The link to bleeping is AV SECURITY SUITE. An illigitimate bogus program
its not AVG, which is legit

Follow the instructions if it IS av security suite your infected with. otherwise id follow post #5

I had AVG free anti virus and obviously the AVG security suite got past AVG 'legit' but made it look as if it was AVG free trying to sell me their better/premium package so I thought they were the same AVG
Jus to ask - as you saw i am not techie - if I follow instruction in post 5 and go into safe mode will it then let me download the 2 links you gave me then and how do i post the full log on here to show you - I have no idea how to do that or copy paste etc:o

BLUEWKD

aliEnRIK wrote: »

Erm

The link to bleeping is AV SECURITY SUITE. An illigitimate bogus program
its not AVG, which is legit

Follow the instructions if it IS av security suite your infected with. otherwise id follow post #5

Thank you aliEnRIK, if you don't mind I'll leave you and babyj to get acquanited and hopefully you can sort her problem. You help is appreciated.:A

aliEnRIK

Im hoping it will allow you. usually it does

To copy and paste you RIGHT CLICK on the 'open' notepad file and select SELECT ALL. RIGHT CLICK and COPY
Then onto here and RIGHT CLICK and PASTE

If the logfiles are too big (unlikely) you may need to split them up

babyj3

aliEnRIK wrote: »

Erm

The link to bleeping is AV SECURITY SUITE. An illigitimate bogus program
its not AVG, which is legit

Follow the instructions if it IS av security suite your infected with. otherwise id follow post #5

I thought it said avg security suite not av but perhaps I misread in my panic:ocan I follow the instruction in post 5 anyway as they seem easier than bleeping.com and will I be able to download the 2 links once I go into safe mode
thank you for telling me how to copy and paste - i'm feeling such a fool at the moment!!! and do appreciate your time and trouble in instrcuting me, thank you very much