People Tree Sale. Goodybags £30 (Containing over £100 of items)

tumptyteapot

FelinePrincess wrote: »

When did you order it? Was it from the new batch? I was hoping the new bags would have less jersey basics and more different stuff.

I ordered it ages ago but it is from the new batch as I had to wait because they were sold out I can't imagine getting anything over 99p for each thing on ebay.

harryharp

Hm, I was quite pleased with my first box that I ordered a few weeks ago, so I decided to order a second one, having read that other people had ordered more than one box and got different items. So I was REALLY disappointed when the box arrived to find that the items were exactly the same as the first box, except for a black long-sleeved T-shirt :-(

It actually had fewer items in it too- as the first box had a wooden bracelet in addition to the other stuff.

So now I'm stuck with this duplicate box and can only get an exchange, not a refund, grrr!!!

tumptyteapot

harryharp wrote: »

So now I'm stuck with this box and can only get an exchange, not a refund, grrr!!!

why can you only get an exchange? and if you do exchange it will you need to pay £4.50 postage?

harryharp

tumptyteapot wrote: »

why can you only get an exchange? and if you do exchange it will you need to pay £4.50 postage?

Because it says on the order page- no refunds, only exchanges. I'm not sure about the postage situation...

oakhouse13

See my previous posts about what you can and can't be charged for returning a goody bag.

It should only cost you the postage to return it. There is a freepost address on Peoeple Tree's website but I don't think this is for returns as these have to be sent to a different address, it seems.

I realise People Tree claims to be fair trade but that does not excuse it not treating its customers fairly too.

tumptyteapot

harryharp wrote: »

Because it says on the order page- no refunds, only exchanges. I'm not sure about the postage situation...

Oh that is pants!

oakhouse13

I would ignore that since you still have your statutory rights. Unless your are ok to be out of pocket because it is fair trade, I would ask for a full refund and pay the postage to return all items.

"You also have the right to cancel your purchase entirely if you let us know in writing within 7 days of receipt and return all the items. If you cancel your purchase we will refund your total purchase amount."

http://www.peopletree.co.uk/content/guarantee.php

tumptyteapot

oakhouse13 wrote: »

I would ignore that since you still have your statutory rights. Unless your are ok to be out of pocket because it is fair trade, I would ask for a full refund and pay the postage to return all items.

"You also have the right to cancel your purchase entirely if you let us know in writing within 7 days of receipt and return all the items. If you cancel your purchase we will refund your total purchase amount."

http://www.peopletree.co.uk/content/guarantee.php

I'm not ok to be out of pocket because it is fair trade because I think the fairly traded element would go to the people who make the clothes, not the company. What I am trying to say is that the fair trade price has been paid and any extra I pay won't go to help anyone.

oakhouse13

I wouldn't be either, but I did not want to offend anyone.

tumptyteapot

sorry to be dense folks but I am not sure what my statuatory rights are, I have looked through all the posts and I am just more confused now - I sell online and if a customer of mine returns something I pay their postage to return it but I don't pay their original postage back, if they want to exchange I don't charge them any postage at all.

So I have a box I have spent just under £40 on (including postage). I don't want any of it, can't get the money back on ebay cos it is all low price stuff. Thinking about it I don't want to risk another box, especially if it costs me another £4.50 in postage.

Legally, am I entitled to a refund for the box and the original postage, the box and both postages, the box and my postage back, or just the box?