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Asda Overcharge and £2 Giftcard Problem....
sinw
Posts: 7,771 Forumite
Hi Folks,
Just to let u know the Asda £2 giftcard for overcharging is still in operation.
I just been to Asda was overcharged by 8p on Cottage Cheese, I went to c/s who informed me it was at there discretion and I was not getting it for 8p.
A manager was called, who was a manager from George, he advised me it finished a year ago, I politely took his name and h/o number; as i was walking away he asked me in a very obnoxious manner if I had got my 8p back.
NE how I phoned h/o who advised me it was given the wrong information, the giftcard is still running, never stopped. I am now getting a written letter of apology from said staff for their rudeness, they have let Asda down as all the other staff were very nice indeed.
God I'm fuming - The Cheek Of It!!
Just to let u know the Asda £2 giftcard for overcharging is still in operation.
I just been to Asda was overcharged by 8p on Cottage Cheese, I went to c/s who informed me it was at there discretion and I was not getting it for 8p.
A manager was called, who was a manager from George, he advised me it finished a year ago, I politely took his name and h/o number; as i was walking away he asked me in a very obnoxious manner if I had got my 8p back.
NE how I phoned h/o who advised me it was given the wrong information, the giftcard is still running, never stopped. I am now getting a written letter of apology from said staff for their rudeness, they have let Asda down as all the other staff were very nice indeed.
God I'm fuming - The Cheek Of It!!
SIMPLES!
0
Comments
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Hi Folks,
Just to let u know the Asda £2 giftcard for overcharging is still in operation.
I just been to Asda was overcharged by 8p on Cottage Cheese, I went to c/s who informed me it was at there discretion and I was not getting it for 8p.
A manager was called, who was a manager from George, he advised me it finished a year ago, I politely took his name and h/o number; as i was walking away he asked me in a very obnoxious manner if I had got my 8p back.
NE how I phoned h/o who advised me it was given the wrong information, the giftcard is still running, never stopped. I am now getting a written letter of apology from said staff for their rudeness, they have let Asda down as all the other staff were very nice indeed.
God I'm fuming - The Cheek Of It!!
I hope you are getting a gift card as well - and for a bit more than £2 to make up for their uncalled for rudeness!ELITE 5:2
# 42
11st2lbs down to 9st2lbs - another 5lbs gone due to alcohol abuse (head down toilet syndrome)0 -
Next time you may wish to remind the manager that mispricing is a criminal offence (no less serious than shoplifting in the eyes of the law) and the purpose behind the £2 giftcard policy is to discourage customers from reporting such offences to Trading Standards.0
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Next time you may wish to remind the manager that mispricing is a criminal offence (no less serious than shoplifting in the eyes of the law) and the purpose behind the £2 giftcard policy is to discourage customers from reporting such offences to Trading Standards.
well in that case then im sure everyone would be in the dock for mispricing0 -
Next time you may wish to remind the manager that mispricing is a criminal offence (no less serious than shoplifting in the eyes of the law)
Show me the law that says it its a criminal offence to misprice!
A price is nothing more than an invitation to tender, the super market doesn't have to sell you anything, either at the genuine price or the misprice.0 -
geordie_joe wrote: »Show me the law that says it its a criminal offence to misprice!
A price is nothing more than an invitation to tender, the super market doesn't have to sell you anything, either at the genuine price or the misprice.
As you say it isn't a criminal offence, however it is an offence under trading laws and the store can be prosecuted by trading standards for misrepresentation.
However (part 2), Asda's "£2 Card" if you're overcharged policy is part of the contract between customer and store once the transaction has taken place, therefore once the store has mischarged, they are contractually obliged to refund the difference and give the £2 card by virtue of their own terms.0 -
As you say it isn't a criminal offence, however it is an offence under trading laws and the store can be prosecuted by trading standards for misrepresentation.
Mispricing is not an offence under any laws. Deliberately mispricing something to mislead a customer is an offence, but the offence is misleading the customer, the mispricing is just the way the misleading was done.
To be prosecuted for this, trading standards would need proof the mispricing was done deliberately.0 -
geordie_joe wrote: »Mispricing is not an offence under any laws. Deliberately mispricing something to mislead a customer is an offence, but the offence is misleading the customer, the mispricing is just the way the misleading was done.
Oh dear, here we go again.
It's an offence under the Consumer Protection from Unfair Trading Regulations 2008, which have replaced the same offence in the Consumer Protection Act 1987.geordie_joe wrote: »To be prosecuted for this, trading standards would need proof the mispricing was done deliberately.
Wrong again.
Have a read of the law - here.
(clue - Regulation 5(4)(g))0 -
geordie_joe wrote: »Show me the law that says it its a criminal offence to misprice!
A price is nothing more than an invitation to tender, the super market doesn't have to sell you anything, either at the genuine price or the misprice.
The Consumer Protection Act 1987 makes it an offence for a trader to give a consumer misleading price indications. In the first instance speak to the trader about the differing prices, if you are not satisfied with the response, contact your local authority trading standards department who enforce the Act and who could bring a prosecution against the trader.
http://webarchive.nationalarchives.gov.uk/+/http://www.dti.gov.uk/ccp/topics1/facts/misleading.htm#faqsIn a rut? Can't get out? Don't know why?
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Oh dear, here we go again.
It's an offence under the Consumer Protection from Unfair Trading Regulations 2008, which have replaced the same offence in the Consumer Protection Act 1987.
Wrong again.
Have a read of the law - here.
Ohhh..they've updated. Shows how long it's been since I've really argued a misprice!In a rut? Can't get out? Don't know why?
It's time to make that change.
Cover up all the pain in your life
With our new product range.
So please don't feel blue - let us show you how
To talk yourself into a good mood right now.
Feeling sad is no longer allowed,
No matter how worthless you are.0 -
i had a right row with an asda 'manager' who looked about 13.....i wrote to cs and they sent me what i wanted and said sorry so its worth pursuing sp? but it made me cross as wellonwards and upwards0
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