Asda Overcharge and £2 Giftcard Problem....

Googlewhacker

patsmith wrote: »

i also think the management in ASDA are rude.Last year I fell in the store and cracked my ribs(no-ones fault) and the manager filled in accident form and gave me a cup of coffee.That was it no follow up call to see how I was or anything.I contacted ho who were very sympathetic but it took them 6 weeks to get the manager to ring me and he was very put out by it. I didn't even get a bunch of flowers!!!!!!!

So it was no ones fault and you wanted a call to see how you were, the guy sorted you out at the time...I think you are being overly harsh on the manager.

Yes it would have been nice but not a requirement of the manager at the end of the day

Googlewhacker

MyUserNamesTaken wrote: »

By the way, Trading Standards disagrees with you, as does my local Tesco after they received an official warning from TS about their continued misleading pricing of various lines.

Let's stop this faffing about, it is not a criminal offence if it is a genuine mistake, if however companys cannot get their procedures right and they have continuous errors which means that several products have the wrong price and misleading prices then it could become a criminal offence

Louisdf

tbw wrote: »

And you would have been wrong if you had refused the OP a gift card - the amount of the overcharge is irrelevant, Asda have a clear policy in place and it is not up to their staff to interpret or bend the rule to suit their whim! 8p may be a petty sum - but a £2 gift card is a useful entitlement.

I dread to think what you would have said about the folks that got complete refunds of £50 or more AND kept the item for a 2p overcharge when Tesco had their wonderful R&R policy in place. I doubt you would have walked away from a deal like that though.

There is a difference between ranting and raving and standing up firmly for your rights.

It was a mistake. If the OP had been undercharged by 8p, would they have started a thread and spent so much time and effort writing letters and making calls to customer services?

tbw

Louisdf wrote: »

It was a mistake. If the OP had been undercharged by 8p, would they have started a thread and spent so much time and effort writing letters and making calls to customer services?

It doesn't matter whether it was a mistake or not. I'm sure that no supermarkets deliberately misprice goods trying to hoodwink customers and overcharges are always a mistake.

However, Asda boast (as Tesco used to) that they don't overcharge customers ie they don't make mistakes. We all know that isn't really true but Asda say that it is true and the put theri money where their mouth is ie offer a gift card if they are caught out! Having made that promise to the customer they are obliged to stick by the rules.

I don't think the OP was making a fuss about the actual overcharge on here - she was more ratty about the condescending attitude and lies of the staff member.

andyrules

geordie_joe wrote: »

It's a bit like knocking someone over in your car. Knocking someone over is not an offence, knocking someone over because you were not looking where you were going is an offence. Knocking someone over because they run out in front of you and you had no chance to stop would not be an offence

How many supermarkets do you know that don't tell you how much you owe them after they have rang up the items you have bought? To do that they would have to ring your items through and say something like "Right, give me a twenty pound note and I'll give you some change" instead of "That will be £16.78 please"

Your analogy doesn't really fit - I doubt many stores deliberately misprice things that often, rather, I suspect it is human error, carelessness, poor communication etc. Therefore mispricing is not an offence, but mispricing through careless error is??

Spotting an error at the point of total would be impossible in any other than a small amount of goods or large price difference.

The op seems more annoyed at the attitude of the management than the error. Had the manager apologised and offered the card all would be well - except for the original error - which, arguably, many would not notice

Personally, I'm thoroughly fed up with mispricing - it certainly is alive and well in all stores. Shopping has become a minefield of checking and re-checking for store error (assuming it isn't deliberate).

It's time self checking scanners were placed in each aisle, or better still go back to labelling each item!!

Googlewhacker

andyrules wrote: »

It's time self checking scanners were placed in each aisle, or better still go back to labelling each item!!

It will still produce errors if the person pricing up is reading of a piece of paper printed from a computer and also will increase the price of products to pay for the people doing the pricing

andyrules

Googlewhacker wrote: »

It will still produce errors if the person pricing up is reading of a piece of paper printed from a computer and also will increase the price of products to pay for the people doing the pricing

If you mean individual labelling, why would prices increase? It used to be done, don't remember prices dropping as scanning was introduced.

That's one reason why I choose self service tills, I can see easily if the price is wrong. Maybe stores could use the spare staff sorting out the SEL mess.

Lip_Stick

I was over charged by Asda and when I questioned it, mentioning the £2 gift card, I was told that because I hadn't left the store and 'gone home' I wasn't entitled to it. Anyone know if this is store policy or wrong advice?

Evilm

Lip_Stick wrote: »

I was over charged by Asda and when I questioned it, mentioning the £2 gift card, I was told that because I hadn't left the store and 'gone home' I wasn't entitled to it. Anyone know if this is store policy or wrong advice?

My father in law swears that as long as you don't question it at the till and go to the customer services desk instead and ask them to correct it that you don't have to leave the store.

not sure if that works for all the branches though.

lindos90

...if only Morrisons did a £2 gift card for misprices! I would have got £10 in the last 3 weeks!!!;)

What really annoys me, is that fair enough, some prices and special offers slip thorough the net, but once they have been made aware of it, by a customer, they should really make it a priority to update the system to charge the correct price, which they often dont for several days, and to me that means they are conciously and deliberatly missleading, instead of it just being an oversight!