Techwood tv broke and gonna cost a fortune..

Mdavenport

My dad bought a 42" techwood plasma tv from morrisons 18 months ago for approximate £450 and it has packed up and won't switch on.

We rang techwood who said we have to post to their Norwich repair centre which is 150 miles away and would cost a fortune to send.

We also contacted morrisons customer services who brushed their hands clean and said contact techwood.

So we took it to a local repair shop to see how much it would cost to fix it. If it was only going to be £50 then it wasn't a big deal however they have said it's going to be £320 to repair it and do we want to proceed.

Obviously for this price we haven't however we feel somewhat hard done by. The only option we have now is to post it to Norwich for a large sum of money for them to tell us there is a huge cost as it's out of warranty.

Do we have any other options?
18 months for a tv isn't a long time and to have to purchase another now seems very unfair..

Let me know you thoughts and any options we may have..

Thanks

Jimx26

I would go back to Morrisons and quote the sales of goods act (sorry I havent got a link,but loads of info on the web) as electrical goods should be fit for purpose for at least 6 years. Your contract is with Morrisons not techwood so they would have to honour repair/replacement.
HTH
Jim

moonrakerz

Jimx26 wrote: »

I would go back to Morrisons and quote the sales of goods act (sorry I havent got a link,but loads of info on the web) as electrical goods should be fit for purpose for at least 6 years. Your contract is with Morrisons not techwood so they would have to honour repair/replacement.
HTH
Jim

DON'T get seduced by this - it does NOT mean that there is a 6 year warranty - this type of post is very simplistic and raises false expectations in the consumer - in fact, it is incorrect. The 6 years is the period in which the consumer can bring a legal action against the retailer. It does not say or mean: "electrical goods should be fit for purpose for at least 6 years"

Please read this, carefully - several times:

http://webarchive.nationalarchives.gov.uk/+/berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

(Link is slow, but does work)

davetrousers

Have you checked the fuse?

woody01

Jimx26 wrote: »

I would go back to Morrisons and quote the sales of goods act (sorry I havent got a link,but loads of info on the web) as electrical goods should be fit for purpose for at least 6 years. Your contract is with Morrisons not techwood so they would have to honour repair/replacement.
HTH
Jim

You have got your facts SO wrong.........and the advice you gave is poor.

The TV, if not working AFTER the first six months cannot be deemed inherently faulty. Therefore, an engineers report is required to prove otherwise.

There may be a case for a free repair, but you would need to fight for it, and for a cheap TV, may be more hassle than it's worth.

roddydogs

Here we go again, the SOG knockers are alive and kicking..........its worth a punt and you will probably win.

Jimx26

Like I said "Quote" the sales of goods act, Morrisons may turn around and say go away but I have read many reports of people quoting the SOGA and getting the retailer to play ball. If they don't try this letter template you never know and you have nothing to lose.
Where exactly did I say 6 year warranty? What was incorrect about my post exactly? I admit there wasn't much detail but I was going memory hence why I said more information was available on the web!

Your name

First line of address

Second line of address

Third line of address

Fourth line of address

Contact telephone number

Owner/Manager’s name
First line of company address
Second line of company address
Third line of company address
Fourth line of company address

Today’s date

Dear Sir/Madam,

RE: Faulty goods and the Sale of Goods Act 1979 (as amended)

On [date of purchase] I bought a [description of purchase] from you for [insert price] which has stopped working.


The problem is [enter description of fault].


The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the time of sale to the seller.

This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements.


The law also says I have six years from the date of purchase to claim damages for faulty goods.

My goods are not [delete as appropriate - as described/fit for purpose/of satisfactory quality] and I wish to claim a [delete as appropriate - repair/replacement/refund] of my goods under the Sale of Goods Act 1979 as amended.

Please respond to my complaint within 7 days from receipt of this letter.


Yours faithfully,
[your name]

moonrakerz

Jimx26 wrote: »

I have read many reports of people quoting the SOGA and getting the retailer to play ball. If they don't try this letter template you never know and you have nothing to lose.

.................and many more just end up looking rather silly when they send in half baked template letters like this one !

"obliged to sort out a problem" - yes, a really well researched and well produced letter !

OP, the problem you have is that of dealing with a "pile em high and sell em cheap" organisation. The manager of the branch has the authority to mark down spuds at the end of the day - no more.
You can try writing - a decent letter ! - but your chances are pretty slim. DON'T start spouting off about SoGA; state clearly AND politely that you honestly believe that a television should last longer than 18 months.

If you wish to go further and (eventually) take them to Court (as you will doubtless be advised to !) read ALL about what YOU have to prove in Court. An "engineers report" (will doubtless be advised !) is NOT a note written by Fred from Fred TVs down the road saying the TV is c**p !

Some retailers may give in, just to get rid of you, most won't !

Most retailers know far more about SoGA than the average shopper and certainly more than someone who spouts off about this subject when it is perfectly clear that they don't have a clue about it.

You may like to read this as well: it is advice TO the retailer about HIS responsibilities under SoGA.
http://www.bis.gov.uk/files/file25486.pdf

Good luck - but please don't get swept along by over simplistic advice !

Jimx26

Oh dear! I have never said the OP will get their money back. What do they have to lose? Nothing!
Apologies for the letter I took it off the BBC Watchdog site.
Sorry for being so simple perhaps when I reach the heady heights of your post status I will be able to act Mr high and mighty also!

moonrakerz

Jimx26 wrote: »

Oh dear! I have never said the OP will get their money back.

Quite true, you didn't - I never said you did, so please don't imply that I did.

Jimx26 wrote: »

What do they have to lose? Nothing!

Again, quite true. But a well researched, constructive letter stands far more chance of achieving a satisfactory outcome than a tirade based on an incomplete understanding of SoGA. Your first post was simplistic and contained factual errors - NOT a good basis for a letter of complaint.

Jimx26 wrote: »

Apologies for the letter I took it off the BBC Watchdog site.

I'm afraid it doesn't look much like it...........
http://www.bbc.co.uk/watchdog/consumer_advice/complain_writing_letter_pic.shtml

Jimx26 wrote: »

Sorry for being so simple perhaps when I reach the heady heights of your post status I will be able to act Mr high and mighty also!

(The Watchdog website says when you write - don't apololgise, so don't say "sorry")

This really is the final post of desperation !

Yes, I do have a lot of posts to my name - I have also read a huge number as well.
Many of the posts that appear on this site come up with monotonous regularity - every aspect, outcome and nuance has usually been discussed many times before and a good, reliable and accurate answer been produced. Just a few:
SoGA
EU 2 yr guarantee
TV Licence
Passport validity
Unenforceable credit card debt
When to buy foreign currency
Sect 75 of The CCA
Energy Direct Debits

If you would care to look at some of these threads you will find that most of the posts following the original post are trying to correct previous incorrect information.
A perfect example:
https://forums.moneysavingexpert.com/discussion/2566811

Just as in life - experience is a great source of information !

If you wish to call anyone who offers advice based on previous experience "Mr high and mighty" (sic) - that is your prerogative, but you will find that sources of help to you will rapidly dry up.