We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

hate my new phone! am i stuck?

Options
2»

Comments

  • Yes I have. You are not an idiot, you aren't going to know what the phone is like until it's in your hand and you have tried it. That's what colling off periods are for. And I wouldn't let them charge me £9.99.... imagine if that was what you got charged EVERY TIME you returned something?
    That's why you have shops like CPW and the Link so that you can go and have a look at the phones first.:D
    Personally I can understand if they make a nominal charge if you have changed your mind but what I find unbelievable is if you have to pay the charge if the phone is faulty as some do.
  • key215
    key215 Posts: 111 Forumite
    i had the same problem the other week, beware i only had a 7 day test period with my phone but got it exchanged in the end. the tariff u agreed to may also change as it depens on the price of phone u want.
  • I just got off the phone and they will take it back as it's within the 7 days cooling off period, I have to post it off to them now with a cheque for 9.99 (for cancellation), I'm not gonna fight the fee cos atthe end of the day it is my own fault for wanting to cancel, I knew the consequences when I placed the order. Just ordered a small phone from another site. V happy about that as I held one in a phone shop in town yesterday. It's just the size that matters to me really, I don't like big ones. And boys, don't make any jokes!

    Thank god they taking it back with no hassle! :)

    KKx
    :A I love MSE!!! :A
  • The 9.99 is probably to cover postage etc. You probably could argue it if you have the time and inclination.
  • kittykate_2
    kittykate_2 Posts: 1,834 Forumite
    OMG it just cost me £6.20 to post it back to them!!! Grrrr!

    The guy in the post office was awful to me as well - i posted something to japan and he was nasty becasue I didn't put a customs label on it (I didn't know to), I've just noticed he didn't add the consequential insurance I asked for either (for the phone), I hope to god it doesn't get lost overnight. :(

    Kkx
    :A I love MSE!!! :A
  • preetkk
    preetkk Posts: 42 Forumite
    lol royal mail am crap

    but i guess they am cheap
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.