Argos will not exchange

yeslek

Dealmad wrote:

Well with some people it does not take much for them to get confused :rolleyes:

I would rather have an alterntive phone then wait upto 14 days , its ok because i will be ringing head office to make a complaint about the person in question because her attitude just stank.

Yes she was being akward , because how is me waiting upto 14 days helpful , the most helpful would to give me a refund or to replace with another phone.

I will want a refund now so i can take my custom else where.

no company in a right mind would allow you say ten months of use and then give you a full refund, thats like me buying a new car, and after 10 months and many miles taking it back because a tyre went flat and wanting a refund.

by law argos do not even have to replace the item, you have a 12 month manufacturers guarentee, argos offered to send it to the manufacturer to fix it. they do not HAVE to do anything else.

if you explain your case and depending on the store you can get more out of them, i'v swapped faulty stuff without receipts in my local, but i know they are not obliged to do so.

Dealmad wrote:

Nex0 , you seem to have an Attitude do you work for Argos maybe?

You dont know the whole story , i got upset because of her attitude , my Attitude was good at the start but betime i had finished with her i admit she wound me up , obviously on some sort of mission ,probably made her feel good about herself , who knows ...i finally get the refund but why not do this at the start?


But im not going to keep on about it now as its all finished with.

i did, and as much as i know the company is a joke i can sympathise with the worker.
do you have any idea how much crap the store clerks and phone operatives have to put up with. all the stupid questions and often lies customers tell to get what they want.
the company is jsut trying to cover themselves and not make a loss.

i'm glad you got what you wanted in the end though you were in no way owed that, and until you have worked customer services you really have no idea how bad it gets. if people are rude or !!!!y to a customer its usually for a damn good reason ie they had some really bad new and cant hide it any longer.

Nex0

Dealmad wrote:

Nex0 , you seem to have an Attitude do you work for Argos maybe?

You dont know the whole story , i got upset because of her attitude , my Attitude was good at the start but betime i had finished with her i admit she wound me up , obviously on some sort of mission ,probably made her feel good about herself , who knows ...i finally get the refund but why not do this at the start?


But im not going to keep on about it now as its all finished with.

I do work for Argos but now in a store I work at the warehouse in Barton and deal with a lot of customer returns.

I kind of work out I dont know the whole story because yours seems to change everytime you post on this thread and I have never heard her side of the story and as we all know there is 2 sides to every story.

And im sure the reason they never gave you a refund was because at first was because you asked for a replacement instead of a refund as you quite clearly stated in you first few posts.

Stockie

Nex0 wrote:

I work at the warehouse in Barton and deal with a lot of customer returns.

Bet you get fed up with the fault descriptions (or lack of) on the damage labels!

One quick question Nex0 (off topic), Is it really true that one third of the items returned by customers as "faulty", work perfectly? Because I couldn't believe that it would be that high when I heard it.

Stockie

aj2001

Originally Posted by yeslekuntil you have worked customer services you really have no idea how bad it gets

So true, its not the best job but someone has to do it, eg someone calls who had two vacs it was like buy 1 get a mini one free she says the large one is faulty but she has given the small one away as it was rubish etc, and we told her that it was sold as a package and has to be returnd by a package.

then customers shout at you and treat you like you are not a human and as you need a job you cant say nothing back, anyway people you are lucky if your item breaks within the coverd period of waaranty and unlucky if outside the period.

Nex0

Stockie wrote:

Bet you get fed up with the fault descriptions (or lack of) on the damage labels!

One quick question Nex0 (off topic), Is it really true that one third of the items returned by customers as "faulty", work perfectly? Because I couldn't believe that it would be that high when I heard it.

Stockie

Its much higher then that to be honest.

We dont deal with all the brands in my department its more of the more know well expensive brans like sony, panasonic, jvc, toshiba ect.

Fault descriptions isent a big problem for us as all the items returned get sent out to a repair agent for testing and then they get returned to us as a graded stock.

Some of you will of seen one of the grades in the shops as managers specials.

mhendo

Yes there are some great bargains on managers specials.

Have loads of bargian LCD TV's and dvd recorders.

Stockie have you done FFE2 yet?, did you see the message about returns? Something like - some store's it would take 34 years to get in to profit with the amount of returns they have.

Stockie

Yes - done FFE2 (co-presented it in fact), our store would take 30 odd years of sales to fill the value of bogus damages every year. I just couldn't believe the figures, even if we said that 10% of bogus damages were the fault of the cs desk staff, that would still mean the 20% of people returning damages are lying their asses off! Can see the push to use the helplines/repair teams more though!

It's catch 22 for the customers really, if we are generous and do replacements or goodwill on items at CS which don't legally have to be done then we lose loads of money which gets passed back to all customers in terms of higher priced products or we get really "letter of the law" on returns and have slightly worse (in my opinion) service on CS, but lower prices for all.

It's like the catch 22 for cost on helplines or delivery charges - what's the best answer???


Stockie