Orange don't want to give me MAC code help!

froggy27_2

So i don't really understand all the jargon but just phoned Orange to get my MAC code and they said they can't give it to me anymore cos I'm on LLU(???) . Do i need the MAC to move ISP or not?
I'm starting to really hate Orange and for the last few days the line has been SOOOOO slow.. Anybody else experienced that?
Any help and recommendation is welcome. I'm thinking of Madsafish offer ...

C_Ronaldo

im sure u do need the MAC to move isp,

LLU is Local Loop Unbundling, i cant explain it though but try this site

http://www.ofcom.org.uk/static/archive/Oftel/publications/broadband/dsl_facts/LLUbackground.htm

espresso

froggy27 wrote:

So i don't really understand all the jargon but just phoned Orange to get my MAC code and they said they can't give it to me anymore cos I'm on LLU(???) . Do i need the MAC to move ISP or not?

This seems to be the latest ploy by Orange to try to stop customers defecting. Without a MAC, you would have to cancel and wait until your ADSL service has been removed before applying as a new customer with another provider. This means that you may be subject to another connection fee, as BT will have to provision ADSL on the line again.

:eek:

C_Ronaldo

the dirty rotten scoundrels

Minerva69

Orange have signed up to Ofcom's industry code of practice regarding broadband migration: http://www.ofcom.org.uk/advice/codes/bbm_cop/

Perhaps it would help if you mentioned this when phoning to ask for your MAC? It seems the code of practice is voluntary but it might help if you threatened to report them to Ofcom if you don't get your MAC.

Although having just looked at http://www.orangeproblems.co.uk it seems that a lot of people are having problems getting their MACs, and when they do get one it doesn't work :mad:

Sorry couldn't be of more help froggy27, let us know how you get on. And yes, I'm still with Orange and it's been really slow here too!

espresso

Minerva69 wrote:

Orange have signed up to Ofcom's industry code of practice regarding broadband migration: http://www.ofcom.org.uk/advice/codes/bbm_cop/

They may have signed up to it but there are definitely problems regarding this, see here.

:eek:

humfer

They are obviously using any method possible to stop the exordous leaving....

mhendo

Even if you got Orange to supply an LLU MAC (which not all LLU ISPs do), then you'd be lucky to find an ISP that actually accepts them. Because the whole LLU migration process is manual (not automated like IPstream outbound migrations), its more cost effective for ISPs to ask you to cease your current service first.

valli2

Hi
I recently migrated from the farce that is Orange to IDNet with an LLU MAC code it took longer than a usual MAC 12 days in all but no downtime , you must pressure them for it i was initially told it wud be emailed to me within 48 hrs it wasn't then was told it would take 10 days as theres a backlog and there was nothing they cud do and they hung up on 2 occasions so i wrote an online complaint on the ISPA site got the auto reply minutes later saying it had been passed on to Orange hour later got an email from Orange saying they had recieved my complaint that afternoon my LLU MAC arrived in my inbox 10 days had turned into 4 hours. I do know that at the moment they are giving out invalid LLU MACS simply wasting time. :rolleyes:
Good Luck to those escaping from Orange
Regards
Steve

froggy27_2

hi Steve, valli2. I'm not sure what the ISPA is, can you explain? so that i can do the same as they do not want to give me the MAC code and i can't really be off line for too long. thanks a lot.

valli2

froggy27 wrote:

hi Steve, valli2. I'm not sure what the ISPA is, can you explain? so that i can do the same as they do not want to give me the MAC code and i can't really be off line for too long. thanks a lot.

Hi heres the link ISPA to fill in a online complaint form the ISPA then forward it to Orange.

Good Luck
Regards

Steve