Ryanair Currency Conversion

alanrowell

Anyone spotted the "very small link"?

Bla

Thank you for your responses. Just to clarify:

Maybe I should add to my former post that I'm looking for solutions of what to do after I have been misguided by the ryanair webpage. It is still before the flight and I'd like to cancel the horrendously expensive credit card payment. I tried calling their hotline this morning and they 'weren't able to process the call' and the priority line does not work either.

here is the payment:

Payment: confirmed
Cardholder Name N----

---

Card Number MC: XXXXXXXXXXXX3664
Payment Amount 62.27 GBP
Exchange rate 1.55675

Before that it showed 40 Euro on the page (before you click 'purchase now').

By the way when I went online to 'manage my booking' it didn't show the 15 Euros but 20 Euros from the start without me adding the credit card. I just assumed that the price went up.

ermepb

jayok wrote: »

The couple of times I let Ryanair charge the local currency back to my Neteller pre paid, I found there was not much difference anyway as Mastercard will load the currency conversion and Neteller take a % as well. These were sub £50 transactions.

The difference is approximately 4% or 5%, even taking into account the cut that Neteller takes. With £50, this is around £2.50. I'd rather have a (small) beer rather than giving this amount to Ryanair. Plus I think that the default way they handle this currency conversion is quite mean. I say so as a regular Ryanair flier, I would even call myself a Ryanair fan

ermepb

Bla wrote: »

Thank you for your responses. Just to clarify:

Maybe I should add to my former post that I'm looking for solutions of what to do after I have been misguided by the ryanair webpage. It is still before the flight and I'd like to cancel the horrendously expensive credit card payment. I tried calling their hotline this morning and they 'weren't able to process the call' and the priority line does not work either.

here is the payment:

Payment: confirmed
Cardholder Name N----

---

Card Number MC: XXXXXXXXXXXX3664
Payment Amount 62.27 GBP
Exchange rate 1.55675

Before that it showed 40 Euro on the page (before you click 'purchase now').

By the way when I went online to 'manage my booking' it didn't show the 15 Euros but 20 Euros from the start without me adding the credit card. I just assumed that the price went up.

Bla,

what Bob the Saver meant are not those details, but the detailed breakdown of the total charges of the "Ryanair Travel Itinerary". Here you can see what was charged for what item and here you should be able to see that they only charged you 40.00€.

According to my experience, Ryanair seldom makes mistakes (they are mean and cheap and dealing with mistakes is costly for a firm). However, the 1.55675 exchange rate looks weird.

You can try contacting the Ryanair Customer Services, see http://www.ryanair.com/en/questions/contacting-customer-service. You find telephone contact numbers at http://www.ryanair.com/en/questions/contact-numbers, go to the very bottom "Rest of the world", which looks like a normal telephone number where you don't pay additional fees.

Please keep us posted about what happend. I am intrigued about this possible Ryanair error.

jayok

ermepb wrote: »

The difference is approximately 4% or 5%, even taking into account the cut that Neteller takes. With £50, this is around £2.50. I'd rather have a (small) beer rather than giving this amount to Ryanair. Plus I think that the default way they handle this currency conversion is quite mean. I say so as a regular Ryanair flier, I would even call myself a Ryanair fan

I will have to watch out for that in the future. It turns out that they were sub £30 transactions

22 June
PAYMENT DETAILS
********15.00 EUR Total Fare
*********0.00 EUR Taxes, Fees & Charges
********15.00 EUR Passenger Fee: Web Check in
********30.00 EUR Total Paid

FX rate : 0.88933 GBP
Total Paid in card holders currency : 26.68 GBP



31 July
PAYMENT DETAILS
********20.00 EUR Total Fare
*********0.00 EUR Taxes, Fees & Charges
********20.00 EUR Total Paid

FX rate : 0.88950 GBP
Total Paid in card holders currency : 17.79 GBP