Washing Machine from Comet - be aware of how they will treat you.

eco-friendly_2

Two years ago I purchased an indesit WM from comet, it broke down the day it was delivered, they sent out an engineer two days later, he said he would be back in TWO WEEKS with a new pcb. They wouldn't replace it, comet buy out the guarantee from indesit which means you can't go to to indesit direct. It was three weeks in total before the machine was repaired.

I wouldn't purchase a biro from this crowd.

johnnyroper

eco-friendly wrote: »

Two years ago I purchased an indesit WM from comet, it broke down the day it was delivered, they sent out an engineer two days later, he said he would be back in TWO WEEKS with a new pcb. They wouldn't replace it, comet buy out the guarantee from indesit which means you can't go to to indesit direct. It was three weeks in total before the machine was repaired.

I wouldn't purchase a biro from this crowd.

that must be a new thing then? i had my previous washer/dryer from them and when that packed up i called indesit who sent their own engineer.
having said that comet are a shower of !!!!!! who i would definately not buy anything from again,i would rather pay a bit more to someone else.

Quote:
Originally Posted by kaya
I wish you luck with that, comet don't believe that the sale of goods act applies to them in its current state, i had a major issue with a hoover that was faulty recently, and it was still within its warranty, i gave up in the end and threw it in a skip!!

how can comet claim it does not apply to them?? this act applies to all retailers as far as i am aware.

Nile

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Comet_company_representative

MrsCrafty wrote: »

I bought a washing machine from Comet on the 3/4/10. It ran ok until the 19/4/10 and I called them up. Can you fix my machine. Yes, but not for 12 days.

I said ok and I wish I hadn't. We cancelled that job and the machine seemed to sort it'self out. Then the movement started again, it was across the floor so we phoned Comet.

They couldn't send an engineer out for 7 days. 1 Week. We have small children, one who is potty training. Off I go to find people to do the childrens washing.

He came, found that the drum had completely come off it's springs, righted it and watched a spin cycle and went off.

Within 15 minutes this machine filled up with water way over the round door and then relaxed and dumped it whilst flashing H20 at us.

Comet 'Sorry we can't come until Wednesday. Well they came today and fixed a hose and watched a cycle with towels ( they said we overloaded) so we did 2 towels. All good. He went and the drum has now fallen off it's hinges again.

What would you do?

Hi Mrs Crafty,

My name’s Matt and I’m from Comet.

I was disappointed to learn of the problems that you are experiencing with your Hotpoint washing machine.

Based upon the information that you have supplied, the delay and continued problems you have incurred are unacceptable, therefore, if you could
please send me an email at the link below which includes your purchase details I will investigate further for you and try to resolve this matter as quickly as possible.

https://comet.custhelp.com

You will need to register a few details with us to be able to send your e-mail in.


Thanks

Matt

RHemmings

keith969 wrote: »

The machine is not fit for purpose. Phone Comet up and tell them you want a replacement under the sale of goods act. They will try and weasle their way out but don't take no for an answer, and don't be fobbed of with them saying its the manufacturer's fault - it is Comet's responsibility to replace the machine.

This. They have made several attempts to fix it and failed. Go speak to your local trading standards for advice and then reject the machine.

michjoe

Hi,

I have had major problems with Comet aftercare. I moved into my new home 3 years ago and to cut a long story short I have had 2 washers and 2 fridge freezers. The washer/dryer that I originally bought broke down within the first 2 weeks, in total we had to call Comet out 3 times for the same problem. I have just ended up scrapping both the washer and fridge freezer and buying new as I was fed up with waiting for an engineer to come out and also couldn't afford to keep taking time off work.

The customer service advisors were never interested either!

pmduk

It would appear that Comet and "customer service" should never appear in the same sentence

Laz123

Comet_company_representative wrote: »

Hi Mrs Crafty,

My name’s Matt and I’m from Comet.

I was disappointed to learn of the problems that you are experiencing with your Hotpoint washing machine.

Based upon the information that you have supplied, the delay and continued problems you have incurred are unacceptable, therefore, if you could
please send me an email at the link below which includes your purchase details I will investigate further for you and try to resolve this matter as quickly as possible.

https://comet.custhelp.com

You will need to register a few details with us to be able to send your e-mail in.


Thanks

Matt

Hi Matt

From the amount of complaints I've seen about Comet in various forums surely you would have enough clout at your company to vastly improve customer and after sales service.

After all, even giant retailers like MFI can fall from a great height due to poor service.

Helix

Hopefully Best Buy will buy them out, they are looking for a quick way of getting into the UK market and I would have thought Comet would be an easier target than DSG.

Although you hear a lot of horror stories about them in America they seem miles better than both Comet and DSG from what I have seen in their lakeside store. Prices are about the same but the service is better.

mountainofdebt

Interestingly enough ,my mum bought a washer dryer from comet and when she went to use the dryer a fortnight after buying it, found that it wouldn't work.

Engineer came out and 'repaired' it only for it not to work a week later.

A phonecall to their customer services from a certain stroppy daughter had an engineer out in 48 hrs, only to condemn the machine and a replacement delivered 48hrs later.