O2 unlimited broadband = approx monthly 40GB, 20GB preferred

MoneySavingUser

pimento wrote: »

This is interesting because I'm with BT at the moment on their unlimited oprtion 3 and I had no idea what my download per month was. But I'm looking to change supplier (son going to uni) and apparently our last month was 42Gb and it has been as high as 68Gb. BT have never contacted me to say lower your usage.

Our average should fall by 90% once 18 year old son leaves home.

afaik BT FUP for option 3 is 100GB

Graham_Devon

Have also been called. Signed up well over 2 years ago now, and have been downloading mainly from iplayer for a while, as I watch the programmes through the xbox media centre.

So basically, I can't use iplayer anymore, thats the basis of it.

Anyone know of a decent ISP which either allows you to pay for extra usage, or allows high usage packages on an unbundled exchange? I don't mind paying for my consumption as BT won't be unbundling the exchange here any time soon.

Apparently I reached 52gb in the month they were monitoring me. That's pretty easy when one Iplayer programme can sometimes be in excess of 600mb.

sparky76_2

Hi there.
Had same problem with bt. Signed up to there so called unlimited use. Then i received my bill with extra charges on. Phoned them to find out what they were. I was getting charged £1 for every gb of data over 20gb limit. Counted down the days to the end of my contract and then left for another isp. Will not use them again.
On signing the contract with bt and having read all the small print i could not see anything relating to 20gb download limit. I can understand the op feeling angry. However do what i have done and move on. I tell anybody i know looking for a new isp to avoid bt.

MoneySavingUser

Graham_Devon wrote: »

Anyone know of a decent ISP which either allows you to pay for extra usage, or allows high usage packages on an unbundled exchange? I don't mind paying for my consumption as BT won't be unbundling the exchange here any time soon.

An ISP like xilo: http://www.xilo.net/adsl_broadband/

allows you xGB peak time and 200GB offpeak on their home and office packages - (offpeak for home is midnight to 8am, for office 8pm to 8am)

Some similar deals from: http://www.vivaciti.net/adsl.php
http://aaisp.net.uk/broadband-services.html
http://freeola.com/broadband/

you can also ask on http://forums.thinkbroadband.com/which_isp.html for more recommendations

However on any non-LLU package the charge per extra GB is usually around £1 per GB

jaypee638

It looks like I have also run foul of the O2 Fair Usage Policy, which obviously kicks in at 40gb as it would appear that I used 51gb last month, so in line with most other re-suppliers of BT broadband which is what the situation is if you are not on LLU, they are lying when they offer an unlimited package on their access service.

Basically they buy bandwidth off BT which they then re sell to their customers, and obviously at 40 gb per month it starts to cost them money to repay BT.

So when they offer unlimited broadband on an access service they are liars, they are actually offering a capped 40 gb service.

This is exactly the same as redten who went to the wall and palmed all of their customers off to other providers on capped access.

If they cut me off and give the free transfer they have offered, then so be it, I shall not lose any sleep over it, there are a lot of providers of 40 gb capped services out there, but I shall also move my mobile phone contracts at the same time, as I do not like liars who hide behind small print in contracts.

Time to get trading standards, watchdog, Office of fair trading and the likes involved, may not do an awful lot of good but will certainly give O2 a lot to think about, bad publicity is never good for a company such as O2.

If unhappy customers act together, they can certainly make life difficult for companies, as Redten discovered to their cost.

:mad:

:beer:

kwikbreaks

It's 20GB now for newer contracts on Access.

There was always a fair usage policy. The change is that it is now being enforced and the limits spelled out.

IMO no ISP should be allowed to offer "unlimited" because it never is - at least no ISP that I'm aware of provides the bandwidth to download at line speed 24x7.