Talk Talk harrassing debt collection calls and sanctions despite not being owed any

Numpty_Monkey

gonzo127 wrote: »

that seems like a really strange thing to happen but oh well guess their must be a reason for it although i cant see what it could be

I think Company Reps lost the PM function as a few were abusing it
and doing a bit of touting for business;)

I agree with Big Craig, the cancellation department is the only lot that seems to have any sence

gonzo127

Numpty_Monkey wrote: »

I think Company Reps lost the PM function as a few were abusing it
and doing a bit of touting for business;)

and that is probably why i will never fully excell in private business since i just could not abuse my position in that way and would never have thought about it

Broken hearted - have you checked on that link that Fermi posted? just thinking it might be better to try and get one person within their company working with you instead of the random script moneys you seem to be getting

also in the mean time go to www.samknows.com and do their checker to find out who is availible at your local phone exchange since at this rate i think it would be in your best interest to start getting armed with your options

fermi

gonzo127 wrote: »

that seems like a really strange thing to happen but oh well guess their must be a reason for it although i cant see what it could be

See: --> Company Representatives now have PMs switched off

MSE_Andrea wrote: »

So you're aware, as part of a wider-ranging Forum Rules update, company representatives can no longer receive or send private messages.

Instead, we've asked them to ensure, where possible, that they're posting answers directly on the forum so that everyone can get the benefit rather than just one specific person.

Where people really do need to give them personal details in order to help sort out an issue company representatives can now include a specific help email address in their profile page and can direct people to their profile page from the forum (but not post the address in posts/threads).

Andrea

Unfortunately, looks like TalkTalk haven't provided any such email address.

Broken_hearted

Still banging my head off an incredibly thick talk talk brick wall. They wont even take the beeping payment now as it is not on the system yet the account will not sort out without payment. they have no ability to send out letters and no departments have managers available. Utterly useless.

Broken_hearted

Numpty_Monkey wrote: »

I
I agree with Big Craig, the cancellation department is the only lot that seems to have any sence

They wont cancel it either. Crikey they are starting to make DCA look easy to deal with.

elantan

i know it isnt much help at th is time and i sincerley hope you get it fixed soon ... but you are not alone my son had a nightmare of a time with them similar stuff happened a few times as well ... as soon as he could he left ... but is still to this day being hounded for money he doesnt owe ...

good luck with it all

scouselad1974

Can I suggest that you email The Chief Exec at the following address
[EMAIL="dunstoc@cpwplc.com"]dunstoc@cpwplc.com[/EMAIL]
it worked for me when I had similar problems last year.

TalkTalk

Hi Broken Hearted

We will be more than happy to support you with this issue.

As we can only provide limited support via MSE I would ask that you register on the TalkTalk Members Forum (http://www.talktalkmembers.com/forums) where we can provide full account support and investigate further into this issue for you.

Regards

stevieb1

scouselad1974 wrote: »

Can I suggest that you email The Chief Exec at the following address
[EMAIL="dunstoc@cpwplc.com"]dunstoc@cpwplc.com[/EMAIL]
it worked for me when I had similar problems last year.

the problem is even more dire as they are buying up other ISP's at the moment ..

dont worry i have DCA and solicitors chasing me for money .. even though all @ the ISP have no record of me oweing anything.

TalkTalk

Hi StevieB,

If you are a TalkTalk Customer with issues regarding a collections agency again I would advise you require registration on the TTMF forum so we can investigate into the collections on your account.

Regards