Distance selling regulation

OlliesDad

warburton wrote: »

You are wrong.

The idea behind the DSR's are so that a customer can assess whether to purchase a product as if they were in a shop.

For example, they may ask the sales person to take the item out of the box, or to try it on if it is an item of clothing etc. If you go into PC World for example they may open a box of a computer if they haven't got one on show, but they would not be prepared to plug it in and power it up etc.

They would likely have a display model to demonstrate the capabilities to the buyer though.

I think people take the mick out of the DSR's. The OP stated in his first post that "it did not do what he thought", hence it was his mistake, not the sellers, therefore why should the seller lose money on this, as it may have now to be sold as a B-Grade item.

These are the risks i mentioned of selling online.

So what do people want, all the small to medium businesses to go out of business because they are losing money on stock people are "trying out". Then we'll be left with the big companies who can afford to put up with this situation, then we'll be moaning at high prices because there is no competition.

Any respectable business will have built into their margins for these situations. These are the extra costs they need to account for, just like high street shops build into their margin to take into account shop lifting etc.

If I buy something wrong, I admit it is my fault, and either resign myself to keep it or sell it on myself.

Very commendable, but it is a legal right to be able to return it.

Not all laws are 100% correct you know. This one has been introduced for a good reason, but as I have already stated, consumers are taking the mickey with it now.

Laws are 100% correct. whether they are 100% fair is another matter.