Distance selling regulation

bingo_bango

Easiest option here is probably to contact your local Trading Standards and make a complaint. I suspect ILGS wont be long in providing your full refund when they get that phone call.

joeypesci

bingo_bango wrote: »

Easiest option here is probably to contact your local Trading Standards and make a complaint. I suspect ILGS wont be long in providing your full refund when they get that phone call.

Done that today

Hopefully they get a call because they have this 30% restocking fee for all their returns so obviously have been breaking the DSR for a long time.

I shall take take photos before I send it back. I've quoted loads of the DSR book I got linked to from here. Since then, they've just said they've passed it onto management and continue with the RMA. No more talk of the restocking fee.

So they are either going to drop it or still charge.

What's an LBA? Consumers Direct till tell me to send them a recorder letter by post but can't remember what they said it was. I assume they meant LBA?

unholyangel

joeypesci wrote: »

Done that today

Hopefully they get a call because they have this 30% restocking fee for all their returns so obviously have been breaking the DSR for a long time.

I shall take take photos before I send it back. I've quoted loads of the DSR book I got linked to from here. Since then, they've just said they've passed it onto management and continue with the RMA. No more talk of the restocking fee.

So they are either going to drop it or still charge.

What's an LBA? Consumers Direct till tell me to send them a recorder letter by post but can't remember what they said it was. I assume they meant LBA?

LBA = Letter Before Action

Basically a letter giving them a final chance to sort things out and if they dont, you'll be filing at the small claims

You could even ask a Royal Mail employee to confirm that the software package is unopen? Not sure if any of them would be willing to do this......i know i certainly would. Maybe a pre-typed letter stating that I, ___________ can confirm that on _________ date at _______ time the software intended for ______________(company and address) is unopened. And ask them to sign it.

You never know, you might get someone sympathetic to your cause if you explain what problems you've been having with them and that you're worried they'll claim its been opened.

Maybe i'm just cynical and expect the worst from companies but i'd rather be safe than sorry!

joeypesci

Thing is, the software is just the driver disk really so they should really claim on that. I'll just take loads of photos, feel a bit stupid asking the Post Office to reverify it. Also don't think they would.

4743hudsonj

joeypesci wrote: »

Thing is, the software is just the driver disk really so they should really claim on that. I'll just take loads of photos, feel a bit stupid asking the Post Office to reverify it. Also don't think they would.

worth an ask, some postmen are more than rude, others are extremely helpful, you may get lucky.

joeypesci

I need to take it to the Post Office to send it back though. I can't take a day off work to do it as then that, in my eyes, adds to the cost.

I assume Special Delivery is good enough for the return?

Also they sent it, in it's original box. That's it. No package nothing. Just slapped a small clear pocket on the side for the delivery note. I assume I'm entitled to send it back the same way? Considering according to the DSR I don't even have to send it back in its original packaging.

4743hudsonj

joeypesci wrote: »

I need to take it to the Post Office to send it back though. I can't take a day off work to do it as then that, in my eyes, adds to the cost.

I assume Special Delivery is good enough for the return?

Also they sent it, in it's original box. That's it. No package nothing. Just slapped a small clear pocket on the side for the delivery note. I assume I'm entitled to send it back the same way? Considering according to the DSR I don't even have to send it back in its original packaging.

Its up to you, you still have a duty of care on the item so if its damaged before it gets to them then its your fault.

joeypesci

Really wish Barclay Card would move back to English call centres. They guy sounded like he really wasn't bothered. I quoted section 75 of the Consumer Credit Act 1974 and he agreed I'm covered. But told me once you've sent the goods back, if they don't refund me in full then call Barclaycard then and they will deal with the company.

So I assume ILGS won't want to deal with Barclaycard's lawyers then.

joeypesci

Esqui wrote: »

Going back to the original topic, and playing Devil's advocate...is it a something you could have ascertained without setting it up and using it?

And how does that relate to the DSR? For example, if OP wanted to see if it had a certain feature (e.g. torrent download), they could have checked in the manual. If they wanted a NAS that was, for example, extra-quiet, that would probably require turning on. Same product, same law, but in one case opening the unit could void the right to return?

Hi

The answer is bit complicated. I'm an IT Engineer but never touched RAID, so don't know much about it. So when I brought my Netgear ReadyNAS Duo I asked questions. If each disk would be independent of the other. They said yes, JBOD does this. So it arrived. Setup and couldn't get it to be independent even though told it would. They said yeah you have to set it to RAID 0, this is JBOD as well and both disks will be independent. Sure enough they are. Looking in the control panel for the ReadyNAS they are registered as RAID 0.

So when I ordered the Promise it didn't say JBOD but said RAID 0, so I assumed it would do what I wanted. It wasn't until I set it up that found it didn't. And found it didn't support JBOD.

adam.mt

I think they've given you some wrong advice, the problem is unless you recording the conversation or have it as an email then how can you prove it?

Regardless, if you've notified them within 7 days then you're entitled to return under the DSR and should only have to pay the return shipping cost. You should get a refund for the full purchase price.

RAID 0 - links the two disk drives so in effect each file you save is split in two with half being stored on each disk
RAID 1 - links the two disk drives so that the second disk is an exact copy of the first
JBOD (Just a Bunch of Disks) - makes both disks appear as one large storage area to the computer; it will write to the first disk until it reaches capacity and then continue on the second

To make this clear neither RAID 0 or JBOD makes the two drives appear as their independent selves; that advice is wrong!

What model is this NAS? Have you checked the manual and the manufacturer's website to see if you can get the drives to be detected separately? You usually can, it would involve disabling RAID altogether.