Selling jacket - ebay won't let me put correct postage costs

soolin

pepsimiddleton wrote: »

I have come accross this problem a few times. I've just listed a very expensive dress and will only post special delivery, I have listed this as a second postage option and it allowed me to charge £7. I have written in my listing that buyers are required to choose this option.

Oh dear, I rather fear you may well end up well out of pocket on this. Have you really thought it through, buyer pays the £4 option, you refund and buyer refuses to pay anymore. What then?

Buyer leaves you a neg, does a non performing seller complaint and you have all those lovely ebay fees to pay and still have the item.

It's hard enough sometimes to turn a good profit on stuff, don't make it harder for yourself. Remove the statement about how they must pay the higher postage fee, add the additional £2.50 or whatever it is to your start price and do it properly.

pepsimiddleton

soolin wrote: »

Oh dear, I rather fear you may well end up well out of pocket on this. Have you really thought it through, buyer pays the £4 option, you refund and buyer refuses to pay anymore. What then?

Buyer leaves you a neg, does a non performing seller complaint and you have all those lovely ebay fees to pay and still have the item.

It's hard enough sometimes to turn a good profit on stuff, don't make it harder for yourself. Remove the statement about how they must pay the higher postage fee, add the additional £2.50 or whatever it is to your start price and do it properly.

What I am saying is that if you give the option of the higher priced insured service, most people would take it. Most of the people on ebay are not scammers.
Most sensible people purchasing a high value item off ebay would gladly pay for it to be sent by an insured service, It's never been a problem for me up to now. If it becomes one then I will cross that bridge when I come to it. I of course would never send a £200 dress by normal mail, I would gladly be out of pocket for a few quid than £200 for non receipt claims.

I hear what you say about including in the start price. I am a bit annoyed at Ebays minimum postage levels as actually the Royal Mail has got really expensive, and since paypal will always find in the buyers favour in a non receipt claim with no tracking number provided, the minimum postage levels are not sufficient.

Sorry, will get off my soap box now I have a love hate relationship with Ebay :rotfl:

cyberbob

macfly wrote: »

Interesting bob. A glitch on ebay a couple of months ago had me on the phone to them. I was trying to list an identical item to another seller, but could not charge the same postage. The ebay help line told me it was a glitch, and one way round it was to list postage as freight.

Ahh but you must know by now that ebay employ Muppets in CS. I had them the other month tell me I could leave a neg for a buyer:rotfl:

martindow

pepsimiddleton wrote: »

What I am saying is that if you give the option of the higher priced insured service, most people would take it. Most of the people on ebay are not scammers.
Most sensible people purchasing a high value item off ebay would gladly pay for it to be sent by an insured service, It's never been a problem for me up to now.

Well, I for one certainly would not pay the higher price. I am not out to scam you but I want to pay as little as possible. I am afraid that getting the item safely to me is your responsibility whatever postal option I choose. Insurance is for your benefit as a seller to cover any loss that might happen.

soolin

pepsimiddleton wrote: »

What I am saying is that if you give the option of the higher priced insured service, most people would take it. Most of the people on ebay are not scammers.
Most sensible people purchasing a high value item off ebay would gladly pay for it to be sent by an insured service, It's never been a problem for me up to now. If it becomes one then I will cross that bridge when I come to it. I of course would never send a £200 dress by normal mail, I would gladly be out of pocket for a few quid than £200 for non receipt claims.

:rotfl:I hear what you say about including in the start price. I am a bit annoyed at Ebays minimum postage levels as actually the Royal Mail has got really expensive, and since paypal will always find in the buyers favour in a non receipt claim with no tracking number provided, the minimum postage levels are not sufficient.

Sorry, will get off my soap box now I have a love hate relationship with Ebay

Firstly I disagree that most people would pay extra for insurance, why would they? A buyer has 100% protection on ebay, if their item doesn't arrive the seller refunds in full, simple. In fact you might as well say 'please scam me' if insurance on a high end item is optional, a scammer would target you as a naive seller.

Yes paypal will always find in buyers favour if seller can't prove delivery, again I think that is a perfectly reasonable way of operating and even as a seller I have no problems with that at all. That's why you as the seller need to insure the item if it goes over the £41 standard RM payout, the buyer doesn't need to, the seller does.

You say you have a love hate relationship with ebay, I think it will get an awful lot worse if you fail to understand what you are doing. If th eitem needs to go tracked and /or insured then send ti that way, do not expect any buyer to pay extra for that service. If you don't use the correct service then you lose out if item goes astray. Incidentally, you sound new to ebay and it is worth noting that when you send an invoice, or if buyer does 'pay now' first only the first postage option is picked up to calculate total. If they actualyl wanted to choose a higher priced option they would actually have to opt in and click some options to do that. Most buyers will hit 'pay now' and pay whatever the invoice says.

The difference between the capped postage and the actual you want to charge is only £3 here, if this is a high end item then £3 is not going to make a difference to your start price one way or another. You would be very foolish not to use the correct postage at your own cost if necessary.

cyberbob

pepsimiddleton wrote: »

What I am saying is that if you give the option of the higher priced insured service, most people would take it.

Why would anyone pay more for an item than they need to to have the same amount of protection. Paypal will give buyers all the protection you need.

By putting things like that in your listing it makes you look like you don't know what you are doing and will either put some buyers off or just put you in a very bad situation

I've just had a look at your listing

Postage is £7 Special Delivery, I had to put a £4 service in due to ebay listing rules, however I am not prepared to send such an expensive dress by any other means than Special Delivery so please opt for this service.

It just makes you look silly and is like putting a sign on your listing 'PLEASE SCAM ME'

SallyForth_2

I think I would look at listing in another category - is there one for coats as surely the cap would be a bit more generous?

StaffsSW

pepsimiddleton wrote: »

What I am saying is that if you give the option of the higher priced insured service, most people would take it.

Postal insurance is for the benefit of the seller, not the buyer. Why should I, or anyone else, pay more than we have to for something we get no benefit from?

pinkshoes

pepsimiddleton wrote: »

What I am saying is that if you give the option of the higher priced insured service, most people would take it. Most of the people on ebay are not scammers.
Most sensible people purchasing a high value item off ebay would gladly pay for it to be sent by an insured service,

I think you need to re-read the ebay and paypal rules.

It is 100% the responsibility of the SELLER to make sure an item reaches the buyer.

The buyer will just pay for the lowest postage option available. If it gets lost in the post, then it's 100% the seller's responsibility to issue a refund, and claim from royal mail. Nothing to do with the buyer!!

(and it's always been like that...)

macfly

Just to answer the "why would a buyer pay more", there are many reasons. You buy an item because you want it. You don't buy it not giving a stuff whether it turns up or not. One reason.
Having said that, I would remove the bit about paying more and send it by the insured service anyway.