Trying to wriggle out of t-mobile / Carphone Warehouse contract

maxtweenie

gjchester wrote: »

You started off this thread with

I went into CPW in February asking for a phone with excellent signal. I said that's the most important thing to me.

yet you did not even ask for a coverage check at your own home. It doesn't matter how good a phone is it can't make a low signal stronger. If it was so important then you really should have asked about coverage, and as you didn't I doubt you have much hope of a solution. Sorry..

Actually, the thread starts off with the title, "Trying to wriggle out of a T-mobile / CPW contract." Speaks volumes.

Guys_Dad

The more I read about instances such as this, the more I am convinced that taking out a contract with a free/subsidised phone is a disaster waiting to happen.

Here we have OP who has bought a Nokia phone from CPW, has a problem with the handset and the retailer so cancels the DD with T-Mobile. So where does the problem lie? The customer has no chance to pinning down which is the "guilty party" without technical diagnosis and you can bet that T-Mobile can prove that there are thousands of its customers in the immediate area that get great signals.

The desire for the latest gadget seems to scramble people's brains - witness the queues for a very limited piece of expensive kit called the I-Pad - and they fail to apply due diligence to their purchase, being blinded by the "free" phone and not thinking of whether their chosen new toy will work where they need it when coupled to a new network by the simple expedient of seeing if there is good network coverage and then reading reviews from trail blazers already posted on the net. (Remember that in previous centuries, explorers who wanted to be the first to go here or climb there or bring Christianity to the "heathens" had very high casualty rates.)

And, Glasseye, if you are starting to go self-employed, there is one cardinal rule - get it in writing! and Put it in writing as you should have done when you first returned the phone.

Glasseye

Guys, as I said, I didn't know about 'coverage checks' -where are these advertised or clearly offered to customers?!
I also didn't end the contract because of gadgets! I just don't want a phone I can't use?...

Guys dad- what should I have got in writing? A record of my initial complaint? I wish I had done something like that now, though I'm not sure if it would make them any more cooperative.

I'm going to ask CPW to compensate me with a replacement phone (new iPhone; the cheaper of the 2 models) that I can sell in order to pay off t-mobile (who haven't done much wrong to be fair, though they could be more helpful)

MissKeith

Lol good luck with that.

robt_2

Glasseye wrote: »

I'm going to ask CPW to compensate me with a replacement phone (new iPhone; the cheaper of the 2 models) that I can sell in order to pay off t-mobile (who haven't done much wrong to be fair, though they could be more helpful)

Now we know you aren't living in the real world.

gjchester

Glasseye wrote: »

I'm going to ask CPW to compensate me with a replacement phone (new iPhone; the cheaper of the 2 models) that I can sell in order to pay off t-mobile (who haven't done much wrong to be fair, though they could be more helpful)

No offence but if you thnk that's going to happen your living in cloud cookoo land. Many relativly big spenders are having to pay for a new iPhone, CPW are unlikely to give you £500/£600 of phone for free.

You appear to have bought in store, so you have no legal cooling off period. You were hurried and didn't consider the options or think to ask for it to work where you needed it to work. Sorry but you can't blame anyone but yourself for that.

You have issues with the phone, and DO have a case to get it repaired or replaced (CPW's Choice) but thats between you and CPW. T-mobile and Nokia have nothing to do with it, the contract for a faulty phone resides at the door of the retailer.

Not using the airtime is irrlevent. TM are providing you with a facility, you are choosing not to use it. BT don't discount your line rental if you don't call people, and the DVLA don't pay you back car tax if you decide to walk to work one week.

Your best bet seems to be get the N900 back in working order (as you ahve a right to) and flog that to pay the TM contract off.