Trying to wriggle out of t-mobile / Carphone Warehouse contract

4$£&*(£$&*(!

This whole situation just seems so bizarre to me as I have already suggested. What is the underlying reason behind all this? There is more to this than meets the eye.

Anyone with business acumen knows you don't cancel payment for something you have agreed to until you get that agreement halted. Given you are saying on the one hand you are on Jobseekers and on the other hand you need this package for your freelance outfit, what on earth are we to believe? You cannot do both, you are either working and you should have thought about writing this into your business plan, or you are unemployed and have made a boo-boo and are gradually making it worse.

The faster you tell all about the real situation the faster we can help you out, but the more little bits that pop out here and there paint a worse picture at the moment. As things stand your cancellation of the direct debit will now start going against you, you are failing to pay for something you agreed to and as such you need to start talking to T-Mobile quickly. I think you have to resign yourself to somehow paying the two contracts you have taken out.

Glasseye

I really don't get what your suspicions are about!!

What sounds fishy about me getting a phone that was faulty? while being advised to use an inappropriate network?

It was a hurried last minute sale before they shut shop and I think I was just sold something that wasn't what I wanted, as well as faulty (N900s have some issues already seemingly, but this one had worse problems).

The note doesn't say why it's unfixable, it just says to go and pick it up and I can enquire about getting a replacement. No insurance.



I am not on Jobseekers anymore. I am currently just starting a company.

Literally sounds so much like you're trying to find something in my words that isn't there and I don't get why CitySlicker.

MissKeith- Would you not want out if your new phone was given to you "beyond repair"?

RevTheory

Glasseye wrote: »

Perhaps CPW would be willing to meet half way and give me a replacement phone (which I think they'd do anyway for the faulty N900) but the most expensive one they have (perhaps worth £50-£100 more than the N900?

This would mean I could at least sell it and recouperate most of the cost of buying out the t-mobile contract (especially if t-mobile give me some compensation for the technical fault they admitted to)...

well the stores arent allowed to replace anything now, its only the repairs team who are allowed to replace but they have a habit of not replacing it because of a section of the sale of goods act, cant remember which but its says something like a retailer can refuse a replacement if the cost is disapotionally costly to the cost of the other option.

MissKeith

No because the service agreement you make with your network is entirely seperate to the phone. If the phone is broken, the network is still providing you with the service so therefore, you still have to pay.

I work for Carphone and they wouldn't tell you they would see about getting a replacement. All replacements after 28 days are conducted at the warehouse. I'm sorry but I just can't believe half of the things you've said, it all sounds very unlikely. Why have you not collected your repaired/replaced handset? You say the signal significally improved with the loan phone so if it's that important, why on earth have you not collected your N900?

No networks can guarantee indoor signal, they have coverage maps to give a rough idea but because mobiles are primarily mobile devices, you can't get out of a contract if you have poor signal. Did the rep do a coverage check at point of sale? Did you do a coverage check?

gjchester

Glasseye wrote: »

CPW last responded to my emails 11 days ago, and have given me no update, despite me politely pestering them. So I warned them I would soon cancel the Direct Debit. (I did this yesterday)
"We’ll do our very best to get back to you within the next four working days. If it takes longer than this, we’ll email you with an update."
Is there any way to get out of having this impact my credit score? I don't feel I should have to pay them, especially when my contract over 3 months has totalled £313! (only because of calling emergency debt helpline charities/quangos I thought would be free/cheaper, Jobseekers Allowance, and my bank. These numbers are free or much cheaper on Vodafone, and Orange, to name at least 2...)

Cancelling the DD is pretty much the worst thing to do.

You need to keep paying even though you don't want to. You'll need to ensure you pay monthly by cheque and there may be an additional fee for not paying by DD.

If you don't pay you'll be the one at default and get the black mark on your credit record, worst case is a CCJ against you or debt collectors. Neither of which will help you set up a business.

You agreed to a 18 month contract, if the phone has issues you have a case to get it repaired / replaced by the vendor, but thats the only remedy. You can ask for a replacment but the vendor has the choice to repair or replce the phone not you. However thats irrelevent to the fact you still need to pay for the Airtime service. TMobile are providing you the service it's your handset that is preventing you from using it.
Aitrime and Phone are two different contracts, a faulty or lost phone is not grounds to cancel the airtime contract.

The use of 084/087 numbers for helplines/ banks / etc is a different issue and unfortunatly nothing to do with this. They have always been charged (even 0800 numbers are chargable on a mobile) and whilst it's not a nice thing it's a way the goverment and organisations make money.

You may be best trying to appeal to the goodwill of Tmobile asking for a bill reduction or to set up a monthly plan, but whilst expensive you did run up the bill.

Glasseye

MissKeith wrote: »

No because the service agreement you make with your network is entirely seperate to the phone. If the phone is broken, the network is still providing you with the service so therefore, you still have to pay.

I work for Carphone and they wouldn't tell you they would see about getting a replacement. All replacements after 28 days are conducted at the warehouse. I'm sorry but I just can't believe half of the things you've said, it all sounds very unlikely. Why have you not collected your repaired/replaced handset? You say the signal significally improved with the loan phone so if it's that important, why on earth have you not collected your N900?

No networks can guarantee indoor signal, they have coverage maps to give a rough idea but because mobiles are primarily mobile devices, you can't get out of a contract if you have poor signal. Did the rep do a coverage check at point of sale? Did you do a coverage check?

MissKeith,

No coverage check was made, probably because it was a pretty hurried sale just as they were closing shop.
I had no idea about these coverage checks; don't believe anyone mentioned them?

If you work for CPW, I'm surprised you're not familiar with the standard notes you send out to customers saying "Your phone was unfixable, come into store and you can ask us about whether you're able to get a replacement" -or something to that exact effect.

I haven't collected the faulty phone (or used the t-mobile airtime) because I'm trying to reject the contract/service. I also have a new phone (and a temporary phone I will take to CPW on monday)
...not sure I get your question about "if signal's important why dont you pick up the N900"?...


don't think I can be bothered to try and convince you any more. If you think I'm lying about something, I'll just hope someone else falls for my trap and is able to offer me some advice (though some of you have already given very handy pointers, so thanks)

Also, Vodafone DOES guarantee signal in your home.

thanks,

Glasseye

thank you all for the advice guys, I'll head into CPW tomorrow and give t-mobile a call

kingofherts

Glasseye wrote: »

Also, Vodafone DOES guarantee signal in your home.

thanks,

Only if you buy one of their signal booster thingy's (at extra cost) which you have to connect to your home broadband (which means you have to supply both a broadband router and a home phone line with BT at your own cost!)

Ever thought that Voda may have brought out such a rig up because they had trouble with indoor coverage?

Key word here 'mobile' phone if you want to get important calls at home, get a landline

MissKeith

Glasseye wrote: »

MissKeith,

If you work for CPW, I'm surprised you're not familiar with the standard notes you send out to customers saying "Your phone was unfixable, come into store and you can ask us about whether you're able to get a replacement" -or something to that exact effect.

don't think I can be bothered to try and convince you any more. If you think I'm lying about something, I'll just hope someone else falls for my trap and is able to offer me some advice (though some of you have already given very handy pointers, so thanks)

Also, Vodafone DOES guarantee signal in your home.

thanks,

I am aware of the letter which states CPW will replace it if you have a valid insurance policy, which clearly isn't the case.

Vodafone will guarantee service with their SureSignal device which piggybacks off of a Wi-fi connection. I promise you, no network guarantees indoor coverage.

I'm sorry if you feel like you need to convince me, just a
lot of the things you have stated are inconsistent. I really do highly doubt you'll be able to get out of the contract because of the phone being faulty, you'd be better off doing a coverage check on T-mobiles website if the rep did not do one at point of sale and querying why you were sold a contract if T-mobile state no coverage. If they do say you will have coverage then I'm afraid there's not much you will be able to do other than take it up with T-mobile and hope for a gesture of goodwill.

gjchester

Glasseye wrote: »

MissKeith,

No coverage check was made, probably because it was a pretty hurried sale just as they were closing shop.
I had no idea about these coverage checks; don't believe anyone mentioned them?

You started off this thread with

I went into CPW in February asking for a phone with excellent signal. I said that's the most important thing to me.

yet you did not even ask for a coverage check at your own home. It doesn't matter how good a phone is it can't make a low signal stronger. If it was so important then you really should have asked about coverage, and as you didn't I doubt you have much hope of a solution. Sorry..