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I sent an item to the wrong address

24

Comments

  • Jennifer_Yellow_Hat
    Jennifer_Yellow_Hat Posts: 792 Forumite
    theonlywayisup wrote: »
    Despite this, the buyer will still be able to do a INR as she has not received the items.

    Will she get a refund then?
  • soolin
    soolin Posts: 74,431 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Can you please clarify where you got the address from, was it the address that shows when you log into paypal and where it says 'OK to send'?

    If so put the tracking details into paypal immediately and keep a screen grab of the RM trackign site showing item was an attempted delivery or a refusal (or whatever it shows). As long as you used the paypal address and it shows an attempt at delivery was made it is unlikely that the buyer can do a chargeback.

    If however you did not use the paypal address, or if it doesn't show you were eligible for seller protection or if RM tracking doesn't show an attempt at delivery was made then the buyer will almost certainly get a refund from you.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Jennifer_Yellow_Hat
    Jennifer_Yellow_Hat Posts: 792 Forumite
    I sent it to the address I got in the email from ebay.
  • soolin
    soolin Posts: 74,431 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Jennifer_Yellow_Hat wrote: »
    I sent it to the address I got in the email from ebay.

    Ebay not paypal?

    In that case log into paypal and see if the address shown in there is the same. You only get seller protection if you use the paypal address, many ebay addresses are wrong as people don't bother to change them.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Jennifer_Yellow_Hat
    Jennifer_Yellow_Hat Posts: 792 Forumite
    soolin wrote: »
    Ebay not paypal?

    In that case log into paypal and see if the address shown in there is the same. You only get seller protection if you use the paypal address, many ebay addresses are wrong as people don't bother to change them.

    Really? Oh bother :(
  • Jennifer_Yellow_Hat
    Jennifer_Yellow_Hat Posts: 792 Forumite
    Oh crap. The paypal address is different. Gah I'm so stupid :(
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    No not stupid, its a complete pain. Shouldn't be allowed to happen.

    However, are the addresses similar, ie same town?
  • Jennifer_Yellow_Hat
    Jennifer_Yellow_Hat Posts: 792 Forumite
    theonlywayisup wrote: »
    No not stupid, its a complete pain. Shouldn't be allowed to happen.

    However, are the addresses similar, ie same town?

    Nope, Portsmouth and Surrey :(
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    edited 10 June 2010 at 3:05PM
    Bad news I'm afraid, http://pages.ebay.co.uk/help/seller-protection-faq.html
    about half way down it says that you should sent to the paypal address if they differ.
    All that should be set up so that if one changes the other does.
    Another good one for scammers.

    The buyer has conflicting addresses between eBay and PayPal. Which one do I use?
    If buyer paid with PayPal, the seller should use the address in the PayPal transaction details page. (This is also a requirement to qualify for PayPal Seller Protection).

    How long ago did you post it?
    Just a really quick thought, do you have the paypal email to say that it was paid, if so make sure the address is the same as the one now showing on paypal, just in case she's changed the address since paying.
  • POPPYOSCAR
    POPPYOSCAR Posts: 14,902 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I still think your best bet is to try and get them replaced by the organisers.
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