Exchanging underwear?

Spartacus_Mills

Sandoval wrote: »

All I can tell you is they don't look favourably on you if the underwear is soiled in any way.

Believe me...

Perhaps you should not have returned them while wearing them on your head ?

Pollycat

moonrakerz wrote: »

If the item is not defective there is no compunction on the retailer to give a refund anyway.
They can make their own policy. Many stores have notices to this effect.

Which store ? Make sure I don't go there - Don't want somebody else's dirty underwear !

I know that Primark's policy is to not refund/exchange on underwear, although strangely they class long-john thermals as underwear but not tights (as long as they are still in the packet).
Apparently you can also return swimwear as long as the plastic hygiene strip is still in place.
Of course, if an item is faulty that's totally diferent.

On the odd times I've bought knickers from Primark, the sales assistant has always told me that underwear can't be returned.

dreambirdie wrote: »

ahh ok i was just wondering. feel sorry for the girl at the till though she was obviously told she couldnt do it then her manager comes behind her and made her look like a bit of a fool.

I think this is appalling, if it's shop policy then the manager should have enforced it instead of undermining the sales assistant.
Unless of course the SA was confused and it was an item I've mentioned above and could be returned under their policy.

Freddie_Snowbits

Pollycat wrote: »

I think this is appalling, if it's shop policy then the manager should have enforced it instead of undermining the sales assistant.
Unless of course the SA was confused and it was an item I've mentioned above and could be returned under their policy.

If my manager had done that to me, he would be left with trying to recruit a replacement.

Seeings as we have had a rec out for about 6 years, I think he would soon realise to use his ears and mouth in the correction proportions.

williham

I don't understand why people think the manager undermined the person who originally said no. I'd say the manager has the final say on bending policy out of good will.

Freddie_Snowbits

williham wrote: »

I don't understand why people think the manager undermined the person who originally said no. I'd say the manager has the final say on bending policy out of good will.

The manager gives an authority to the shop assistant to carry out their duties, in line with company policy. If the shop assistant has done this, the manager should be able to back them up. If they do not, the assistant is undermined if their decision is revoked. Simple. It is called an hierchy.

If the customer is not satisfied, they should seek redress elsewhere.

Pollycat

williham wrote: »

I don't understand why people think the manager undermined the person who originally said no. I'd say the manager has the final say on bending policy out of good will.

If, as the OP said, the customer 'kicked up a stink' and the shop policy was 'no refund/exchange on underwear', if I were the manager I'd enforce that policy and stick up for my sales assistant rather than be swayed by a rude customer.

dreambirdie wrote: »

customer service girl explained that she could have a refund on the bra but not the knickers as it was against "company policy to refund/exchange underwear"

lady in front of me kicked up a stink and demanded to speak to a manager, who came out to the till and gave her a full refund :eek:

Freddie_Snowbits

Kick up a stink.

As a member of Unite, I support USDAW in their Freedom from Fear Campaign. it is wrong to go in hearing and cursing to another member of staff. It is time to draw the line in these matters and people who act like this in public, god knows what they would do in the home environment.

http://www.usdaw.org.uk/getactive/resource_library/files/Voicesfromthefrontline/Voicesfromthefrontline.pdf

That is why the manager shop have backed up their delegated assistant. If the customer continued to kick off, a period of cooling off down afore the beak would put a stop to it.

Ooops forgot, those trendy University types do not like unions do they! Unions are bad! Bu99er. Really Unions are that bad are they. For me they are not, for the last few weeks I have been working from home, looking after Freda, without the uinion, i would not be able to do this!

demonicangel

Pollycat wrote: »

I think this is appalling, if it's shop policy then the manager should have enforced it instead of undermining the sales assistant.
Unless of course the SA was confused and it was an item I've mentioned above and could be returned under their policy.

This always happens in my local Primark.

The underwear then gets written off as they wont put it back out.

Even if it still has tags on, the customer could have tried them on, you dont know.

Freddie_Snowbits

Just adding another link for Shop Workers
http://www.usdaw.org.uk/campaigns/freedom_from_fear/

(I note that a colleague of ours who worked for a major supermarket, union shop steward, has been laid off! One poners why!!!!)

Hermia

Pollycat wrote: »

I think this is appalling, if it's shop policy then the manager should have enforced it instead of undermining the sales assistant.

I once had a manager who was lacking any balls. If a customer asked for something that was against the rules he would tell the shop staff (all teenagers) to go out there and tell them they definitely couldn't have what they were asking for and not to be so pathetic. But, if the person demanded to see the manager it was a different story. He would go out there, give in immediately and then tell the customer it was all our fault!

I once picked up a swimsuit in a shop and luckily I spotted that the crotch of the garment was rather soiled. I wondered whether the returned items were just put straight on the shop floor again or whether the swimsuit had been tried on by a particularly grubby woman.